User manual

Appendix B
Page 134
C. DISH Network has the right to terminate your Services at any time without
providing noti ce to y ou if: (i) y ou fail to pa y y ou r b ill when it i s due; (ii) we re ceive
confirmation that you have received the Servic es, o r an y part of th e S erv ice s w itho ut
paying for them; or (iii) you otherwise violate the terms of this Agreement.
D. If you Service is canceled for any reason, you are still responsible for payment
of all outstanding balances accrued, including any applicable Fees.
E. You understand that charges for Services, once charged to your account, are
nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of
t he period co vered by the last mo nthly bill. No refunds or c red its will be provid ed in
con nection with the cancella tion of monthly sub scription s. F or annual or o ther multi-
mo nth subsc ript ions, the ca nc ella tion will be effec tive as o f the da te the multi-month
subscription expires. Because you are receiving a discounted price in exchange for your
agreement to pay for your services on an annual or other m ulti-month basis, in the event
you cancel the Services prior to expiration of your m ulti-m onth subscription, you
understand and agree that you are not entitled to any refund or cr edit for the unused
portions of the multi-month subscription and that we have the right to retain any prepaid
monies as liquidated damages.
4. EQUIPMENT
A. In order to receive the Services it will be necessary for you to purchase or lease
certain reception equipm ent consisting primarily of a DISH Network compatible satellite
receiver, a satellite antenna, LNBF unit and remote control (“Equipment”). You will also
be provided with a conditional access card (“Smart Card”) that is inserted into your
satellite rec eiver. The Smar t Card rem ains the propert y of Ec ho Star Com m u nic ations
Co rpor at ion, t he co rp orat e p aren t o f D ISH Ne tw ork an d any t amp er ing or oth er
unauthorized m odification to the Smart Card is strictly prohibited and may result in, and
subject you to, legal action. You agree to return the Smart Card to us upon request.
B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH
Network receiver to which it was assigned by D ISH Network. If yo u report to the
Customer Service Center that your Smart Card was lost, damaged, defect ive or stolen we
will replace it, as long as there is no evidence of unauthorized tampering or modification.
A replacement fee will apply. In addition, in order to minimize downtime for your
Equipment, DISH Network will, upon your request, deliver a replacement Smart Card to
you via overnight delivery. Our Overnight Delivery Fee will apply.
C. DISH N etwork reserves the right to alter software in your DISH Network
receiver, an provide con tent to PVR prod ucts, thro ugh periodic dow nloads. DIS H
N etw ork w ill use c om merci ally re ason a ble effo rts to sch edu l e these downl oa ds in a
manner that result in the least amount of interference with or interruption to your Service.
D. Your DISH Network receiver contains certain components and software which
are pro prieta ry to D ISH Ne two rk. You agree that yo u will n ot try to reverse-en gineer,
decompile or disassemble any software or hardware contained within your receiver or our
Smart Card. Such actions are strictly prohibited and may result in t he termination of your
Services and/or legal action.
E. For proper operation of your Equipment, DISH Network requi res that you
connect each DISH Netw ork receiver on your account to a telephone line. For accounts
containing m ultiple receivers, each receiver must be connected to the same telephone line.
F. If your DISH Network Equipment is stolen or otherwise removed from your
premises without your authorization, you must notify our Cust om er Service Center
immediately, but in any event not more than three (3) business days after such removal to
avoid liability for payment for unauthorized use of the DISH Network Equipment. You
will not be liable for unauthorized use after we have received your timely notification.