User manual

Appendix B
Page 130
Residential Customer Agreement
Effective as of September 1, 2001 until replaced.
THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER
WHICH DISH NETW ORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU
DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A
NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH
NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND
ITS TERMS AND CONDITIONS WI LL BE LEGALLY BINDING UPON YOU.
IF YOU ARE AN EXI STING DI SH NETWORK CUSTOMER, YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING
RECEIPT OR PUBLICATION BY DI SH NETWORK ON ITS W EB SITE OF
THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS
TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE
LEGALLY BINDING ON YOU.
Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you
with technical and other customer support through the following toll-free number
and email address:
1-800-333-DISH
[e-mail]
or you may write to:
DISH Network
Customer Service Center
P.O. Box 33577
Northglenn, CO 80233
and, for general knowledge, try our website at www.dishnetwork.com.
“Dish Network” is a trademark of EchoStar Satellite Corporation.
1. THE DISH NETWORK SERVICE
A. Services Defined. D ISH Network offers a wide variety of video and audio
programming and other services and we are constantly striving to add new services to our
lineup. For purposes of this Agreement the term “Services” shall mean the programming
available on DISH Netw ork (whether subscription based or pay per view based) and any
other services that we may provide to consum ers either now or in the future. For
purposes of this Agreement the terms “You” or “Your” refer to you, the DISH Network
subscriber.
B. Programming Changes
. Except as otherwise set f orth in this Agreement, you
may change your programming selection at any time by notifying us. A fee may apply to
such change s (C hange of Servic e F ee). In addition , yo u may be cha rged a fee (Service
Access Fee) if you fail to subscribe to one of DISH Network’s basic programming
packages which include America’s Top 50, A merica’s Top 100/CD, America’s Top 150,
DISH Latino or DISH Latino Dos.