User manual

Page 105
Chapter 5
Reference
USE THE TROUBLESHOOTING TABLES
You c an o f te n save yourself time if you troubleshoot the system before
you call the Customer Service Center!
1. If the receiver displays an
Error message on the TV screen, see the
On-Screen Messages table on page 11 2. Also, check the cables and
make sure the ir connections are tight. If the receiver doesn’t display
an
Error message, go on to step 2.
2. Here’s a simple fix for m any problems: Press and hold
the receiver’s front panel
POWER button for about five seconds,
or until the
POWER and RECORDING lights turn on, and then
let go of the button. The TV screen will go blank f or a few seconds,
display a message that the receiver is acquiring the satellite signal,
and then the picture will return.
3. Tune to the DISH Ne twork info channe ls or see our
www.dishnetw ork.com Web site for tips.
4. Use the troubleshooting tables starting on the next page. In any
troubleshooting table, he re’s what to do:
a.) Look under What’s Happening until you find the problem.
b.) To understa nd the pr oblem, look under What’s Wrong.
c.) Tr y each of the tips under What You Can Do.
5. Review this User Guide for help.
6. For more help, call the Customer Service Center at
1-800-333-DISH (3474).
You can often save
yourself time if you
troubleshoot the
system before
you call the
Customer Service
Center!
Here’sasimplefix
for many problems!