Important Safety Precautions 1 v Introduction WELCOME 2 HOW TO USE THIS GUIDE 2 ABOUT YOUR DISH NETWORK ACCOUNT WATCHING TV NOW 5 ADDITIONAL SERVICES 7 ABOUT SATELLITE TV RECEPTION 7 WHY CONNECT TO A PHONE LINE 8 8 MOVING ON-SCREEN LOGO 2 4 Receiver and Remote Controls SATELLITE RECEIVER OVERVIEW DUAL AND SINGLE MODES REMOTE CONTROL 12 15 SATELLITE RECEIVER FRONT PANEL SATELLITE RECEIVER BACK PANEL USING THE MENUS USING TEXT FIELDS 12 21 21 22 23 i
Table of Contents 3 Finding Programs to Watch CHANGING CHANNELS 28 USING THE PROGRAM GUIDE 28 USING THE BROWSE BANNER 30 USING THEMES AND SEARCH 31 USING PICTURE-IN-PICTURE 4 Pay Per Programs PAY-PER-VIEW 36 DISH ON DEMAND 5 33 36 Favorites Lists WHAT ARE FAVORITES LISTS? 40 CREATING OR CHANGING FAVORITES LISTS NAMING FAVORITES LISTS USING FAVORITES LISTS 6 41 41 41 Locks WHAT ARE LOCKS? 44 CREATING OR CHANGING A PASSWORD 45 LOCKING AND UNLOCKING YOUR RECEIVER CREATING OR CHANGIN
Table of Contents 8 Digital Video Recording WHAT IS DVR? 54 PAUSING A PROGRAM 54 REVERSING, FAST FORWARDING, AND SKIPPING SLOW MOTION AND FRAME-BY-FRAME RECORDING A LIVE PROGRAM 55 56 PLAYING A RECORDED PROGRAM USING RECORD PLUS 55 56 56 USING RECORD LINK 57 RECORDING WHILE WATCHING DIFFERENT PROGRAMS RECORDING OPTIONS 9 57 60 Record Future Programs TIMERS AND RECORDINGS USING THE TIMERS LIST 62 65 USING THE DAILY SCHEDULE 65 SETTING UP AN AUTOMATIC TIMER SETTING UP A MANUAL TIMER 66
Table of Contents 11 Receiver Customization USING SHARED VIEW 88 MODULATOR SETUP 88 USING MULTIMEDIA 89 USING CALLER ID 90 CHANGING LANGUAGES 91 USING CLOSED CAPTIONING 92 USING DOLBY® DIGITAL SURROUND SOUND CHANGING THE PROGRAM GUIDE ORDER CHANGING THE GUIDE DISPLAY 94 94 RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES INACTIVITY STANDBY 93 95 96 96 12 Connections and Setup CONNECTING TO THE NEARBY TV (TV1) 100 CONNECTING TO THE REMOTE TVS (TV1 OR TV2) CONNECTING TO YOUR DIS
Important Safety Instructions 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with a dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8 9 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Introduction Introduction to DISH Network Services What you’ll find in this chapter: • WELCOME • HOW TO USE THIS GUIDE • ABOUT YOUR DISH NETWORK ACCOUNT • WATCHING TV NOW • ADDITIONAL SERVICES • ABOUT SATELLITE TV RECEPTION • WHY CONNECT TO A PHONE LINE • MOVING ON-SCREEN LOGO 1
Chapter 1 Welcome WELCOME Thank you for choosing DISH Network. You are about to experience the excitement and convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides the latest products and satellite-delivered services—with high performance, ease of operation, and a wide variety of entertainment options.
Introduction How to Use this Guide Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control. Example: Select the Locks option. • This guide uses HD for high-definition and SD for standard-definition. • Where this guide mentions nearby TV, it is referring to TV1, the TV nearest the receiver.
Chapter 1 About Your DISH Network Account ABOUT YOUR DISH NETWORK ACCOUNT This section describes how to order your packages and provides information on how to find information about your DISH Network account. Ordering Your Programming Packages Before you can enjoy your new receiver, order your programming packages. 1 Press POWER on the front panel to turn on the receiver. 2 Press SYSTEM INFO on the front panel to display the receiver’s System Information menu on the nearby TV screen.
Introduction Watching TV Now WATCHING TV NOW After you have ordered your programming package, you can begin enjoying the features of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar with the remote control and be able to find a program to watch, pause live TV, and record your favorite shows. Finding a Program to Watch If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch starting on page 27.
Chapter 1 Watching TV Now Pausing Live TV Here’s something you can’t do with regular old TV: pause live TV because someone’s at the door or calling you on the phone or there’s something you just have to do right now. For more about the pause feature of your receiver, see Pausing a Program on page 54.
Introduction Additional Services ADDITIONAL SERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 36. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event (see the instructions on page 108). DISH On Demand Enjoy movies and other programming any time without schedules, without waiting and without leaving your home.
Chapter 1 Why Connect to a Phone Line Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellites as they orbit the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes. During these brief periods, you will not be able to see programs on DISH Network. When the sun has moved from behind the satellites, the programs will reappear.
Introduction Tips TIPS • Always have the latest software—Turn off the receiver when you’re not using it. • Order Pay-Per-View with your remote control—Keep an active phone line connected to the receiver. Not only will you have Pay-Per-View at your fingertips, but you’ll also avoid unnecessary charges. SYSTEM INFO QUESTIONS • How do I find something to watch? Refer to page 5. For more information on finding something to watch, see Chapter 3 - Finding Programs to Watch.
Chapter 1 Notes NOTES 10
Remote Control Setup Personalizing Your Remote Controls What you’ll find in this chapter: • IMPROVING RECEIVER CONTROL • CONTROLLING OTHER COMPONENTS • THE RECOVER BUTTON • SENDING DISCRETE POWER ON AND OFF 71
Chapter 10 Improving Receiver Control Improving Receiver Control These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address for Remote Control 2 Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake. To keep this from happening, you can change the remote address. You can also use these instructions to change the address on Remote Control 1.
Remote Controls Improving Receiver Control Confirming Remote Control Operation 2 SYSTEM INFO 1 Battery AAA 3 4 Press RECORD Press POWER SAT Check batteries and press SAT Mode If no operation, press SYSTEM INFO on the receiver to display the System Information screen 1. Make sure the remote has fresh batteries and is in SAT mode. 2. Press SYSTEM INFO on the receiver front panel to display the system information screen on the nearby TV. 3.
Chapter 10 Improving Receiver Control Changing the UHF Frequency Using the A/B Switch Battery Your remote control has a switch to change the UHF frequency that your remote control uses. The switch comes preset to the A position, but you can change the setting to the B position to lessen the likelihood of another UHF remote interfering with yours. 1. Remove the battery cover from the remote control. 2. Use a small screw driver or a paper clip to carefully change the setting. 3.
Remote Controls Controlling Other Components Controlling Other Components To use the remote to control other devices (such as a TV, VCR, DVD player, tuner, amplifier, or DISH Network satellite receiver), you must first program it to control these other devices. You can do this by either following the instructions in Setting Up Using Device Code Tables on page 76, or the Setting Up Using Device Codes Scan procedure described on page 77.
Chapter 10 Controlling Other Components Setting Up Using Device Code Tables Set up the remote to control other devices using the device codes listed on page 132. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information.
Remote Controls Controlling Other Components Setting Up Using Device Codes Scan If the code for your device is not listed in the tables starting on page 132 or if you could not find a code that worked for your device, use this procedure to scan the remote control’s memory for the device code. In the instructions below, the column on the left contains the instructions and the column on the right provides additional information.
Chapter 10 Controlling Other Components Checking the Device Codes Use these steps to find the device code you’ve set for each remote control mode (TV, VCR, and AUX). 2 1 VCR # Press POUND twice Press & hold the Mode button until all Mode buttons light up 78 # VCR Watch the Mode button and count the flashes Instructions Additional Information 1. Press and hold the mode button until all the other mode buttons light up, and then release the button. The mode button flashes.
Remote Controls Controlling Other Components Controlling a Tuner or Amplifier Use the following remote control buttons to control a tuner or amplifier. When the remote control is set up as described on pages 75 and 79, press the AUX mode button to set the remote to AUX mode. The AUX mode button will stay lit for two seconds to show you’ve set the remote to AUX mode. Make sure to keep the remote in AUX mode to use the following buttons.
Chapter 10 Controlling Other Components To set the remote back to adjust the TV volume (steps 1-5 set up the remote and steps 6-7 make sure the remote is set up correctly): 3 1 TV Press and hold the TV Mode buttton for four seconds (button will flash) 80 2 VOLUME Press the plus Press side of VOLUME POUND 4 5 Press ZERO 6 Press SAT POUND Press (AUX button will flash 3 times) SAT Mode 7 Test to make sure volume works on device
Remote Controls The Recover Button Programming to Control a Second Satellite Receiver If you have another DISH Network satellite receiver installed, you can use this remote in AUX mode to control it along with your new receiver. When you program the remote to control this other receiver, the remote will send out IR and UHF (not UHF Pro) signals to the receiver.
Chapter 10 The Recover Button your satellite TV video. If RECOVER is programmed to a specific channel, RECOVER will tune the TV to the specific channel first (for example, channel 60). Programming the Recover Button for Remote Control 2 When your Remote Control 2 is shipped from the factory, RECOVER is set up to restore satellite TV viewing by tuning your TV (or VCR) to channel 3, 4, and other inputs.
Remote Controls Sending Discrete Power On and Off Removing the Recover Button Channel Programming The following instructions describe how to reset RECOVER to restore satellite TV viewing by tuning your TV (or VCR) to channel 3, 4, and other inputs.
Chapter 10 Questions Questions • • 84 My remote doesn’t control my receiver or other components. What should I do? – Ensure the remote control is in the correct mode (page 75). – Check the batteries (page 17). – Check the remote control address (pages 72 and 78). – Check the remote control antenna (page 17). – Adjust the remote control antenna (page 73). Why does my receiver change channels or display menus at random? Your neighbor may have their remote control set on the same address.
Remote Controls Notes Notes 85
Chapter 10 Notes Notes 86
Receiver Customization Personalizing Your Satellite Receiver What you’ll find in this chapter: • • • • • • • • • • • • USING SHARED VIEW MODULATOR SETUP USING MULTIMEDIA USING CALLER ID CHANGING LANGUAGES USING CLOSED CAPTIONING USING DOLBY® DIGITAL SURROUND SOUND CHANGING THE PROGRAM GUIDE ORDER CHANGING THE GUIDE DISPLAY RESETTING TO FACTORY DEFAULTS SCHEDULING RECEIVER UPDATES INACTIVITY STANDBY 87
Chapter 11 Using Shared View Using Shared View Shared View is a feature of Single Mode that lets you activate the TV2 audio and video outputs to display the same programming as the TV1 outputs. While using this feature, both Remote Control 1 and Remote Control 2 for your satellite receiver can control what is displayed on all TVs connected to the system. This feature is available only in Single Mode.
Receiver Customization Using Multimedia Using Multimedia Photos Copy photos from select digital cameras and storage devices to the receiver’s DVR hard drive for viewing on the connected TV (options vary by receiver model). Now you don’t have to pass photos around or have a crowd of people hover around your digital camera.
Chapter 11 Using Caller ID Using Caller ID Caller ID displays on your TV if you subscribe to Caller ID from your local phone company. To use this feature make sure you have a phone line connected to the receiver, Caller ID is enabled on your phone line and that the Caller ID option is selected on your receiver. Setting Up Caller ID Display Use these instructions to enable or disable Caller ID.
Receiver Customization Changing Languages Using Caller ID History Use the following instructions to view and delete numbers from your Caller ID History.
Chapter 11 Using Closed Captioning Using Closed Captioning The receiver has many options for Closed Captioning (CC), which allow you to change the feature to suit your needs. Also, you can display captions when you play back programs recorded on the receiver's hard drive (DVR), even if you didn't have them turned on at the time the program was recorded. Note: Not all programming contains CC information. Use the following questions and table to determine if CC is available at your TV location: 1.
Receiver Customization Using Dolby® Digital Surround Sound Using Dolby® Digital Surround Sound Dolby Digital gives you the capability to enjoy programs in surround sound. An external decoder is required to enjoy this feature. Refer to your decoder user’s guide. Note: Not all programs contain a Dolby Digital sound track. The receiver uses an optical port for outputting digital audio. The optical output can provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can provide full 5.
Chapter 11 Changing the Program Guide Order Changing the Program Guide Order You can set up the Program Guide to list channels in descending order, with the highest channel number at the bottom, or in ascending order, with the highest channel number at the top. Note: If you do not set a channel order, the Program Guide lists the channels in descending order.
Receiver Customization Resetting to Factory Defaults • Enhanced - Full Guide without Video. Choose this option if you’d like to see more channels per page in large text on the Program Guide. • Extended - Full Guide without Video. Choose this option if you’d like to see more channels and three hours of schedule per page on the Program Guide. Resetting to Factory Defaults You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks.
Chapter 11 Scheduling Receiver Updates Scheduling Receiver Updates The receiver comes scheduled to update the Program Guide at 3:00 am every day. This section describes how to change the Updates settings. Keep this feature enabled so that your DVR Events and DishPASS Timers remain current. Note: This feature does not interfere with scheduled timers.
Receiver Customization Tips Tips • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • To use the Caller ID feature on this receiver be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company. SYSTEM INFO Questions • How can I see who has called me in the past? Open your Caller ID History by pressing MENU, select System Setup and then Caller ID History.
Chapter 11 Notes Notes 98
Connections and Setup How to Connect Your Satellite Receiver What you’ll find in this chapter: • CONNECTING TO THE NEARBY TV (TV1) • CONNECTING TO THE REMOTE TVS (TV1 OR TV2) • CONNECTING TO YOUR DISH ANTENNA • CONNECTING THE PHONE LINE • CONNECTING A VCR TO THE REMOTE TV • CONNECTING AN OVER-THE-AIR ANTENNA • USING TROUBLESHOOTING TOOLS 99
Chapter 12 Connecting to the Nearby TV (TV1) CONNECTING TO THE NEARBY TV (TV1) This section describes how to connect receiver TV1 output ports to a nearby TV. Select one of the following methods. Note: If you would like to put the receiver in a remote location (closet, cabinet, etc.), be sure to get the replacement remote control that uses UHF Pro signals to control TV1. Call your DISH Network retailer or go to www.dishnetwork.com, select our Products, and then click on Accessories.
Connections and Setup YPbPr Connections YPBPR CONNECTIONS The YPbPr (component) connections provide high-quality video to your HDTV or HD monitor. 2 1 L 3 4 Turn monitor and receiver on and confirm picture Confirm sound and volume SYSTEM INFO R AUDIO SYSTEM INFO Connect receiver and monitor with YPbPr Component connections Connect receiver and monitor with Audio cables 1 Connect between the YPBPR component connections on the receiver and the nearby TV using component video cables.
Chapter 12 Setting Up to Display in HD SETTING UP TO DISPLAY IN HD Once the receiver has been activated with qualifying DISH Network programming, you will be able to receive HD programs to watch. Use the following steps to select the desired HDTV format.
Connections and Setup Connecting to the Remote TVs (TV1 or TV2) CONNECTING TO THE REMOTE TVS (TV1 OR TV2) This section describes how to connect the receiver HOME DISTRIBUTION connection to the cable-ready remote TV located in another room away from the receiver. You can use these instructions to connect TVs in your house to see programming from TV1 or TV2. This installation uses your in-home cable system.
Chapter 12 Connecting to the Remote TVs (TV1 or TV2) • If connecting directly to a nearby TV tuner port, you must install the attenuator in the cable between the HOME DISTRIBUTION port and the TV tuner. If you have an over-the-air antenna or cable connected to your inhome cable system, see Connecting an Over-the-Air Antenna following this section. Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between over-the-air and cable channels.
Connections and Setup Connecting to the Remote TVs (TV1 or TV2) 7 Tune all of your remote TV(s) to the channel(s) you wrote in step 5. This is the channel you will use to receive your satellite programming. 8 Connect CH 21-69 Out on the receiver to your existing wall cable outlet using a coaxial cable. Note: If you do not have an existing in-home cable system, you will need to run coaxial cable to each TV in other rooms.
Chapter 12 Connecting to the Remote TVs (TV1 or TV2) to your cable system. The places where the splitter indicates IN refers to where the TV signal is fed into the splitter. 1 Input, 4 Output (4-Way) Splitter 17 Find where the TV signal is distributed throughout your house. It should be near where the cable TV service enters the house. 18 Disconnect the cable TV service cable or antenna cable from the splitter input, if necessary.
Connections and Setup Connecting to Your Dish Antenna CONNECTING TO YOUR DISH ANTENNA 4 MENU 3 1-2 Main Menu Program Guide 1 Themes & Search 2 Customer Support 3 Multimedia 4 Thursday, January 20 114 E! System Setup Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 SYSTEM INFO Connect receiver to dish system 1 6:25 pm 6 Celebrity Homes 5:30 pm - 7:00 pm NR Installation SATELLITE IN 5 Check Switch Test 1 Point Dish/Signal 1 Select Check Label Press MENU, Switch
Chapter 12 Connecting the Phone Line CONNECTING THE PHONE LINE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or use other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See www.dishnetwork.com for compatible modem products.
Connections and Setup Connecting a VCR to the Remote TV 1 Pressing MENU, then select System Setup, Installation, and then Phone System. 2 Select the Touch Tone or the Rotary Phone option in the Phone Type list. 3 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list. Note: Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type.
Chapter 12 Connecting an Over-the-Air Antenna 1 Connect the tuner input of the remote VCR to an existing wall cable outlet using a coaxial cable. 2 Connect a coaxial cable from the output on the VCR to the remote TV’s tuner port. 3 Plug in and turn on the remote VCR and TV. 4 Tune the remote VCR to the remote TV channel that you use to watch satellite TV programming (for example, channel 60) as set on page 104.
Connections and Setup Connecting an Over-the-Air Antenna Note: The type of antenna required depends on the channels used by, and the locations of, the local broadcasters for your area. Visit www.antennaweb.org or contact a professional installer to help you select a suitable antenna. Make sure to follow the antenna installation instructions correctly. Ground an outdoor antenna per the National Electrical Code (NEC) and any local electrical codes.
Chapter 12 Connecting an Over-the-Air Antenna Scanning for Over-the-Air Channels With your over-the-air antenna adjusted for best reception, use these instructions to scan for over-the-air channels for the nearby TV.
Connections and Setup Connecting an Over-the-Air Antenna Peaking Your Over-the-Air Antenna 1 2 Channel MENU Main Menu Program Guide 1 Themes & Search 2 Customer Support 3 Multimedia 4 Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 Thursday, January 20 3 1 6:25 pm 114 E! 009 Celebrity Homes 5:30 pm - 7:00 pm NR System Setup 6 Local Channels 9 Select a digital over-the-air channel and make sure you have a locked signal Press MENU and select System Setup then Loc
Chapter 12 Connecting an Over-the-Air Antenna Transmit Channel Numbers For information on channel numbers, you can visit the National Association of Broadcasters (NAB) web page at www.nab.org For a list of digital broadcast stations and their Transmit Channel numbers go to www.nab.org/AM/ASPcode/DTVstations/dtvstations.asp Note: Where Transmit Channel is displayed by the receiver, the NAB web page uses the term RF Channel. These terms mean the same thing.
Connections and Setup Connecting an Over-the-Air Antenna To get the best possible digital signal reception, make sure you use the best over-the-air antenna for where you live: • You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna. • The higher the quality of the antenna you use, the greater its range and the better its reception will be.
Chapter 12 Using Troubleshooting Tools USING TROUBLESHOOTING TOOLS Your receiver has troubleshooting tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative. Resetting Your Receiver A Customer Service Representative will instruct you when to reset the receiver.
Connections and Setup Using Troubleshooting Tools Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative.
Chapter 12 Notes NOTES 118
Receiver and Remote Controls About Your Satellite Receiver What you’ll find in this chapter: • SATELLITE RECEIVER OVERVIEW • DUAL AND SINGLE MODES • REMOTE CONTROL • SATELLITE RECEIVER FRONT PANEL • SATELLITE RECEIVER BACK PANEL • USING THE MENUS • USING TEXT FIELDS 11
Chapter 2 Satellite Receiver Overview Satellite Receiver Overview This section gives you an overview of your DISH Network satellite TV receiver system. Satellite Receiver The ViP622 DVR and ViP722 DVR are dual-tuner satellite receivers with digital video recorders. With either receiver you can view/record standard-definition (SD) and high-definition (HD) DISH Network programming on two TVs or view/record over-the-air digital/HD broadcasts on the nearby HDTV.
Satellite Receiver Dual and Single Modes programming can be viewed on the remote TV; however, it is down-converted for viewing on the remote TV. The remote TV is also referred to as “TV2.” 1 2 You can tell your receiver is in Dual Mode because the front panel mode indicator will light and the menu and other screens will display Dual Mode (as shown below).
Chapter 2 Dual and Single Modes Single Mode provides dual-tuner receiver features—like Picture-in-Picture (PIP) and the ability to watch one live program while recording another—to all connected TVs. 1 2 Single Mode delivers the same programming to all of the TVs connected to the satellite receiver and allows control by either remote control. The format of the programming shown on the remote TV(s) is standard-definition (SD); high-definition (HD) is shown only on the nearby TV.
Satellite Receiver Remote Control Switching Between Dual and Single Mode Put the satellite receiver in Single or Dual Mode by pressing the front panel MODE button. Keep the following items in mind when switching the satellite receiver between Dual and Single Mode: Dual Mode Single Mode Indications Dual Mode front panel indicator lights. Single Mode front panel indicator lights. Recording The Recording front panel indicator lights to show whether TV1, TV2, or both are currently recording.
Chapter 2 Remote Control Types of Remote Controls 2 1 UHF PRO Remote Control 1 uses infrared (IR) signals to: Remote Control 2 uses UHF Pro signals to: • Control TV1 menus for the nearby TV in Dual Mode. • Control TV2 menus for the remote TVs in Dual Mode. • Control the satellite receiver in Single Mode. • Control the satellite receiver in Single Mode. IR signals travel only short distances (60 feet or less), and cannot go through walls or other solid objects.
Satellite Receiver Remote Control Remote Control Batteries The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc. Don’t mix batteries of different kinds. Alkaline batteries last longer. 1. Press down on the top of the battery cover and slide the cover off. 2. Take out all of the old batteries. 3. Put the new batteries in.
Chapter 2 Remote Control Remote Control Buttons SAT Mode To use the features described in this section, make sure you are in SAT mode by pressing the SAT Mode button.
Satellite Receiver Remote Control TV Mode To use the features described in this section, make sure you are in TV mode by pressing the TV Mode button. Remote programming is required.
Chapter 2 Remote Control VCR Mode To use the features described in this section, make VCR sure you are in VCR mode by pressing the VCR Mode button. You can use this mode to operate your DVD player instead of a VCR. Remote programming is required.
Satellite Receiver Satellite Receiver Front Panel Satellite Receiver Front Panel Smart Card Door Slot for a future smart card Dual and Single Mode Indicators TV1 and TV2 Power and Record Lights Left light indicates Single Mode, right indicates Dual Mode Left light indicates power is on, right red light indicates recording Infrared Sensor/Blaster Receives IR Signals from your remote and sends IR signals to other components Power Turns receiver power on/off; press and hold to reset receiver Mode Syst
Chapter 2 Using the Menus Using the Menus The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list. Open and Close Menus You can open the menus in either of two ways: • Press MENU to open the Main Menu, then open any of the other menus from the Main Menu. • Use the following buttons on the remote control: – Press GUIDE to open the Program Guide.
Satellite Receiver Using Text Fields • A single choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected. • A multiple choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stays selected.
Chapter 2 Using the Virtual Keyboard Cheers_ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ' - . & 1 7 8 9 0 2 Back 3 4 5 6 Space Use the virtual keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Press SELECT to choose each character. Using the Number Pad Use the letters printed above the NUMBER PAD on the remote control—just like on a telephone—while the highlight is in the field.
Satellite Receiver Tips Tips • • • • • • • You can use the Front Panel Locks to prevent the mode from being changed accidentally. See page 49 for instructions. The only way to turn off the TV2 outputs is by pressing POWER on Remote Control 2. In Dual Mode, Remote Control 1 is used to control TV1 menus on the nearby TV. Remote Control 2 is used to control TV2 menus on the remote TVs.
Chapter 2 Notes Notes 26
Finding Programs to Watch Watching TV What you’ll find in this chapter: • CHANGING CHANNELS • USING THE PROGRAM GUIDE • USING THE BROWSE BANNER • USING THEMES AND SEARCH • USING PICTURE-IN-PICTURE 27
Chapter 3 Changing Channels CHANGING CHANNELS There are two basic ways to change the channel on your satellite TV receiver: • Use UP and DOWN ARROWS on your remote control • Enter a channel number with the NUMBER PAD Using the Up and Down Arrows While watching live TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.
Finding Programs to Watch Using the Program Guide • A green background behind a channel means that you can use SELECT on your remote control to confirm the channel to your subscription. • The Program Guide shows which Favorites List is active. If All Chan is active, the Program Guide shows all the channels. The All Sub list shows only the channels in your subscription. The All HD list shows only the HD channels in your subscription.
Chapter 3 Using the Browse Banner USING THE BROWSE BANNER Use the Browse Banner to see what other programs are on while not missing the program you are watching.
Finding Programs to Watch Using Themes and Search USING THEMES AND SEARCH Use the Themes and Search Feature to find exactly what you want to watch. This section shows you how to use Themes to find your favorite programs by type (for example, movies, sports, news), or by keyword (if you’re looking for a particular actor or description). You can list programs by the theme of their contents, (for example, just movies or just sports). Use Themes and Search to quickly find programs based on: • Theme.
Chapter 3 Using Themes and Search Using Themes 2 3 1 4 Get Results Select a theme Press THEMES Select Get Results Select a sub-theme Using Keywords 3 2 1 All Themes Press SEARCH Select All Themes 4 K E Y W O R D Cheers_ A B C D E F G H I 5-6 J K L M N O P Q R S T U V W X Y Z ' - .
Finding Programs to Watch Using Picture-In-Picture USING PICTURE-IN-PICTURE Picture-In-Picture (PIP) lets you watch two programs at once while in Single Mode. The following instructions describe how to use PIP (see page 15 for instructions on changing to Single Mode). TIPS • Press INFO to get more information about the program you highlighted. • Press VIEW LIVE TV to cancel almost any screen and return to live TV.
Chapter 3 Questions • • • 34 Why are some of my channels missing? – You may have locked or hidden the channels. See Chapter 6 - Locks on page 45 for information on locking and unlocking the receiver. – You may have the wrong list showing in the Program Guide. Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List. Press GUIDE repeatedly to scan through all the available lists. See Favorites Lists on page 39 for more information.
Pay Per Programs Available pay per programs What you’ll find in this chapter: • PAY-PER-VIEW • DISH ON DEMAND 35
Chapter 4 Pay-Per-View PAY-PER-VIEW To buy Pay-Per-View programs using your remote control, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once. However, replays of programs are separate events. Go to dishnetwork.com/ppv for a description of the types of Pay-Per-View events.
Pay Per Programs Tips The following are details about this important feature: • You can repeatedly watch a rented program for the period of time (for example, 24 hours) listed. Rented programs cannot be saved to the My Recordings list. • The Play List shows you how much time you have remaining on your DISH On Demand Programs. • You can use Pay-Per-View Locks and Ratings Locks to control the programs your family views. See Using Locks on page 43.
Chapter 4 Questions SYSTEM INFO QUESTIONS • 38 How can I order an event for all my receivers? – Order on each receiver, one at a time with the remote control. Make sure an active phone line is connected to each receiver. – Order the event over the phone 1-877-DISH-PPV (347-4778). Charges may apply. – Order the event online at www.dishnetwork.com/ppv – Order the event over the phone at 1-800-333-DISH. Charges may apply. • I ordered a Pay-Per-View but can only see it on one receiver.
Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • WHAT ARE FAVORITES LISTS? • CREATING OR CHANGING FAVORITES LISTS • NAMING FAVORITES LISTS • USING FAVORITES LISTS 39
Chapter 5 What are Favorites Lists? WHAT ARE FAVORITES LISTS? Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in as many as to four lists for TV1 and four lists for TV2 (in Dual Mode). 40 • When using a Favorites List, the Program Guide and Browse Banner display only the channels in that Favorites List.
Favorites Lists Creating or Changing Favorites Lists CREATING OR CHANGING FAVORITES LISTS You can create, add channels to, and remove channels from a Favorites List. When you use your Favorites List only those channels in the list are shown in the Program Guide and Browse Banner.
Chapter 5 Tips TIPS • Two lists cannot have the same name. For example, on TV1, you cannot have two lists named “Dad’s List.” However, TV1 and TV2 can have lists with the same names. • While in the program guide, press GUIDE to switch Favorites Lists functions only if you have added channels to the Favorites List. If you have not created a Favorites List, pressing GUIDE switches the receiver between the All Chan, All Sub, and All HD Lists.
Locks Securing Your Receiver and Account What you’ll find in this chapter: • WHAT ARE LOCKS? • LOCKING AND UNLOCKING YOUR RECEIVER • CREATING OR CHANGING RATINGS LOCKS • CREATING OR CHANGING CHANNEL LOCKS • LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS • HIDING ADULT CONTENT OR LOCKED CHANNELS • LOCKING OR UNLOCKING THE FRONT PANEL 43
Chapter 6 What are Locks? What are Locks? Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message asking you to enter the password. • The receiver permits three attempts to enter the correct password. If you fail to enter the correct password, the receiver does not allow you to try again for several minutes.
Locks Creating or Changing a Password Creating or Changing a Password Set up your password before using the receiver locks. 1 MENU Main Menu Program Guide 1 Themes & Search 2 Customer Support 3 Multimedia 4 Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 Thursday, January 20 114 E! Enter password if requested Celebrity Homes 5:30 pm - 7:00 pm NR 5 Locks and select Locks 1. Press MENU and select Locks. 2.
Chapter 6 Creating or Changing Ratings Locks 4. Enter a password, using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 5. Confirm the password by re-entering it. Select OK. All the locks you have set are now in effect. Creating or Changing Ratings Locks You can lock programs based on Motion Picture Association of America (MPAA) ratings (PG, PG 13, etc.) and expanded ratings (violence, language, etc.).
Locks Creating or Changing Channel Locks Creating or Changing Channel Locks You can lock any channel, including Pay-Per-View and over-the-air channels. 1 MENU Main Menu Program Guide 1 Themes & Search 2 Customer Support 3 Multimedia 4 Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 5 114 E! Enter password if requested Celebrity Homes 5:30 pm - 7:00 pm NR 5 Locks Done SELECT Select Done Press MENU 1. Press MENU and select Locks. 2.
Chapter 6 Hiding Adult Content or Locked Channels 1. Press MENU and select Locks. 2. If the receiver is locked, enter the password using the NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password. Select OK. 3. Select Lock PPV or Unlock PPV. 4. Select Yes. Make sure the receiver is locked as described on page 45.
Locks Locking or Unlocking the Front Panel Locking or Unlocking the Front Panel This lock keeps anyone from using the front panel buttons unless they enter the correct password, but it does not lock the remote control buttons. This option is only available on TV1 menus.
Chapter 6 Tips Tips • • • If the receiver displays a message prompting you to enter a password, the receiver is locked. If you want to unlock the receiver or any specific lock, use the password for the TV output you’re watching. For example, use TV1’s password to unlock TV1’s locks and TV2’s password for TV2’s locks. When you lock a rating, you also lock all other more restrictive ratings.
Interactive TV Interacting with Your TV What you’ll find in this chapter: • DISHHOME • CUSTOMER SERVICE 51
Chapter 7 DishHOME Interactive TV DISHHOME INTERACTIVE TV Press DISH on the remote control or go to channel 100 to view the DishHOME features available with your service. You can order channels, check the news and weather, and even play games. Make sure you connect an active phone line to your receiver. You can enjoy this feature on one TV at a time. CUSTOMER SERVICE An important feature of your satellite TV receiver is Customer Support.
Digital Video Recording Recording and Pausing Live Programs What you’ll find in this chapter: • • • • • • • • • WHAT IS DVR? PAUSING A PROGRAM REVERSING, FAST FORWARDING, AND SKIPPING SLOW MOTION AND FRAME-BY-FRAME RECORDING A LIVE PROGRAM PLAYING A RECORDED PROGRAM USING RECORD PLUS USING RECORD LINK RECORDING WHILE WATCHING DIFFERENT PROGRAMS • RECORDING OPTIONS 53
Chapter 8 What is DVR? WHAT IS DVR? The Digital Video Recorder (DVR) features let you watch TV the way you want. You can pause, reverse, or skip back through a program. Then you can continue watching TV. Also, you can record and play back programs with full digital audio and video quality, without a VCR. For example, if you get a phone call while you are watching a live or pre-recorded program, you can pause the program, talk on the phone for an hour, restart the program, and not miss any of the action.
Digital Video Recording Reversing, Fast Forwarding, and Skipping REVERSING, FAST FORWARDING, AND SKIPPING This section describes how to use the DVR buttons to move forward and back quickly while you watch TV. Press BACK once to reverse the program 4 times as fast as normal play. Press BACK twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. The onscreen bar shows how far you’ve gone.
Chapter 8 Recording a Live Program RECORDING A LIVE PROGRAM 3 2 Recording Options Record Remain Remainder of This Event: 1 4 "Cliffhanger" 300 HBO-E, End Time: 8:00 pm "Cliffhanger" er 300 HBO-E, -E, End T Time: 8:00 pm Stop Recording Manually Extend End Time Create Recurring Timer Record Entire Event Select OK or Options OK Cancel OK Help If you selected Options, select the desired recording option Press RECORD Select OK Note: Programs recorded in HD require up to six times more storage s
Digital Video Recording Using Record Link USING RECORD LINK Your receiver has a timer feature called Record Link. This feature sends data (audio, video, and other commands) to an external device that you can connect to the receiver’s RCA-type outputs.
Chapter 8 Recording While Watching Different Programs 1 Make sure the receiver is in Single Mode by looking at the Single indicator on the front panel. See Switching Between Single and Dual Mode on page 15. 2 Press GUIDE to open the Program Guide. Find a current program you want to record now. 3 Press SELECT to tune to that program. 4 Press RECORD. 5 Select OK to begin recording now or Options to customize your recording settings.
Digital Video Recording Recording While Watching Different Programs 4 Select OK to begin recording now or Options to customize your recording settings. If you selected Options, see Recording Options on page 60 for your choices. 5 Repeat step 1. 6 Press RECORD. Customize your options as described on page 60. 7 Press DVR twice on the remote control. The My Recordings screen will open. You should see the two programs that are recording indicated by the red dot next to the listings.
Chapter 8 Recording Options RECORDING OPTIONS When you set up a timer, you can choose from the following options: • Stop Recording Manually—The receiver will record until you press STOP. • Extend End Time—You can extend the stop time for the recording. This option is useful for programs that might run overtime, like sporting events or awards shows. • Create a Recurring Timer—You can set up a timer like the one described in Setting Up an Automatic Timer on page 66.
Record Future Programs Setting Up and Using Timers What you’ll find in this chapter: • TIMERS AND RECORDINGS • USING THE TIMERS LIST • USING THE DAILY SCHEDULE • SETTING UP AN AUTOMATIC TIMER • SETTING UP A MANUAL TIMER • SETTING UP A DISHPASS™ TIMER • DELETING A TIMER 61
Chapter 9 Timers and Recordings TIMERS AND RECORDINGS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most Digital Video Recorder (DVR) timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. DVR recordings are listed in the My Recordings screen, which you can find quickly by pressing DVR on the remote control.
Record Future Programs Timers and Recordings • You can override a specific timer's priority with a one-time skip or by restoring it. Select a timer in the Daily Schedule, then you'll have an option to Skip or Restore for that timer (see page 65). Timer Options The Timer Options screen lets you set the following (not used on all options screens): • Protect Event—Prevents your programs from being erased when the receiver fills up. • Set Channel—Select a specific channel.
Chapter 9 Timers and Recordings Reasons Why Timers are Skipped If a timer is skipped, the reason is stated on the Timers List. • Priority—This timer had a lower priority than other events being recorded at the time. • User—A user chose to skip that timer. • Duplicate event—There is already another timer set to record that program. • Event exists in DVR—The program was already recorded and can be seen in the Daily Schedule list. • Not a new episode—Used for New Episode timers.
Record Future Programs Using the Timers List Special Considerations When Using Timers • For Locked Programs—You must enter the receiver password before you can create an automatic timer. You can create a manual timer for a locked program without entering the password. However, if you do this, when the timer starts the receiver may display only an error or password entry menu. • For Pay-Per-View Programs—You must order a Pay-Per-View program when you create a timer for it.
Chapter 9 Setting Up an Automatic Timer SETTING UP AN AUTOMATIC TIMER 3-4 2 1 GUIDE 6:30 pm 7:00 pm Priority: 4 of 4 Type 7:30 pm Tue 1/22 120 HIST History's Lost The Early Writings of Thomas 118 A&E Law & Order The Leslie Comedy Hour 116 MOMAX Jeopardy! Benorama! 114 ESPN Cliff Diving Polar Bears Collectible Style Jan's Fashions NHL Hockey The Carol Duval Show Tim's Garden 112 HGTV Select a future Press GUIDE program and press SELECT DVR Auto Reminder Match Game SELECT Start Ear
Record Future Programs Setting Up a Manual Timer SETTING UP A MANUAL TIMER 2-3 1 Select Timers then Manual Timers MENU Timers Main Menu Program Guide 1 Themes & Search 2 Customer Support 3 Multimedia 4 Locks 5 System Setup 6 Daily Schedule 7 Preferences 8 Cancel 0 Thursday, January 20 114 E! Manual Timers 1 6:25 pm Celebrity Homes 5:30 pm - 7:00 pm NR Daily Schedule 7 Press MENU and Select Daily Schedule 4-5 Priority: 4 of 4 Type DVR Auto Reminder Start Early: 1min End La
Chapter 9 Setting Up a DishPASS™ Timer SETTING UP A DISHPASS™ TIMER DishPASS lets you create timers to record programs automatically based on your search criteria. When the receiver finds programs that meet your search criteria, it will automatically set a timer to record that program. As the program guide is updated, DishPASS will continue to find and record your shows based upon your search criteria. Note that DishPASS only finds programs on satellite channels.
Record Future Programs Deleting a Timer • Adjust your search terms and method. Select Set Priority to change the priority of your DishPASS. To adjust your search, delete the unwanted DishPASS timer and try the following: — Change your DishPASS search term(s) to be more specific. — Select Exact Match with the Title or Info. — Choose DishPASS when you select a future program within the Program Guide, Browse Banner, or Search. This will enter the program's exact title. 8 Select Done.
Chapter 9 Tips TIPS • Make sure the Updates feature is enabled as described on page 96. By enabling this feature, the Program Guide will have the most up-to-date information, and can adjust or create timers accordingly. • Weekly, Daily, and Monday-Friday timers move only if the program is within one hour earlier or four hours later than the original time the timer was set up. These timers will adjust their length if their program's time block is extended.
A Account Information 4 Address Changing 72 Checking 72 Adjusting the Remote Antenna 73 Adult Content, Hiding 48 All Episodes 62 Antenna Adjusting, Remote Control 73 Attenuator, Remote Control 74 Dish 107 Over-the-Air 110 Remote Control 17 Automatic Timer 66 B Back Button 55 Back Panel 21 Batteries, Remote Control 17 Browse Banner 30, 125 Buying a Pay-Per-View 36 C Caller ID 90 History 91 Screens 90 Setting Up 90 Troubleshooting 129 Canceling a Procedure 23 Changing Channels 28, 123 Changing Languages 91,
F Factory Defaults 95 Fast Forwarding 55 Favorites Lists 40, 127 Finding a Program to Watch 5 Frame-By-Frame 55 Front Panel 21, 49 FWD Button 55 H Hiding Adult Content 48 Highlighting Options in a Menu 22 I Improving Receiver Control 72 Adjusting the Remote Antenna 73 Changing the Address for Remote Control 2 (Blue) 72 Checking the Remote Control Address 72 Confirming Remote Control Address 73 Installing a UHF Attenator 74 Inactivity Standby 96 Installing a UHF Attenuator 74 K Menus 22 Canceling a Proce
Index Peaking Your Over-the-Air Antenna 113 Phone Line 108, 130 Phone Line Connection 108 Phone System Setup 108 Picture-In-Picture 33 Playing a Recorded Program 56 PocketDISH 7, 90 Point Dish 117 Program Guide 28 Channel Order 94 Display 94 Troubleshooting 125 Programming the Recover Button for Remote Control 2 (Blue) 82 Programming to Control a Second Satellite Receiver 81 Purchasing a Pay-Per-View 36 R Rain and Snow Fade 7 Ratings Locks 46 Reasons Why Timers are Skipped 64 Receiver Back Panel 21 Receiv
Setting Up an Automatic Timer 66 Setting Up Caller ID 90 Setting Up to Display in HD 102 Setting Up Using Device Code Tables 76 Setting Up Using Device Codes Scan 77 Shared View 88 Single and Dual Modes Favorites Lists 15 Recording 15 Switching 15 Single Mode 12, 13 Picture-In-Picture 33 Recording 57 Shared View 88 Skip Back Button 55 Skip FWD Button 55 Skipped Timers 64 Skipping 55 Slow Motion and Frame-By-Frame 55 Solar Interference 8 Special Considerations When Using Timers 65 Standby, Inactivity 96 Swit
Index Notes Notes 149
Notes Notes 150
Index Notes Notes 151
Notes Notes 152
Troubleshooting and Device Codes What you’ll find in this chapter: • TROUBLESHOOTING TABLES • REMOTE CONTROL DEVICE CODES 119
Reference Troubleshooting Tables TROUBLESHOOTING TABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it. To solve a particular problem, do the following: 1 Review the section in this Guide that relates to the problem.
Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch. Make sure that all required cables are in place, and check that all cable connections are tight and dry (for outdoor cables). Run Check Switch as described on page 117. If this does not work, call the Customer Service Center at 1-800-333-DISH (3474) for help.
Reference Troubleshooting Tables Message Numbers Number Possible Reason • You may have just plugged in the receiver and it is acquiring the satellite signal or the receiver may have temporarily lost the signal. What to Do • 015 • • 018 The receiver may not be connected to an active telephone line. • • • 022 • The receiver may not yet have been electronically linked with the system, via the satellite signal.
Reference Troubleshooting Tables Message Numbers Number Possible Reason • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and gains unauthorized access to the receiver.
Reference Troubleshooting Tables Remote Control What Is Happening What to Do You cannot find the remote control. • N/A • Use the receiver front panel Control Buttons to control the receiver until you find the remote. If the remote control is permanently lost or too damaged to use, call the Customer Service Center to order a replacement. When you press a button on the remote control, the receiver does not do what you expect.
Reference Troubleshooting Tables Remote Control What Is Happening Possible Reason You use an IR extender (not a “mouse tail”), and it does not seem to work. What to Do • If the receiver is in Single Mode, the TV2 indicator will not light. • This is normal. No action required or switch to Dual Mode. • The IR sensor on the extender that receives the remote control signals may not be facing the remote control.
Reference Troubleshooting Tables Watching A Program What Is Happening The receiver front panel power light is on, but the TV image: • is black (no picture) • is frozen • has break-ups • has snow • shows small squares of various colors Possible Reason • • • The receiver front panel power light is on, and there is a picture on the TV screen, but the picture: • has sparkles or is grainy • has a herringbone pattern • lacks color or vertical hold • wobbles • looks “washed out” or fuzzy.
Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason • What to Do There may be interference from other nearby electrical devices (such as radio towers, cellular telephones, computers, microwave ovens, radios, stereos, or TVs). • Check other nearby electrical devices as possible sources of interference. • Check that all required coaxial cables are in place. • Check for moisture or water leaking into all connections.
Reference Troubleshooting Tables Timers What Is Happening 128 Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked. • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password. You try to set up an event timer and the receiver displays a message noting that the program is a Pay-Per-View event.
Reference Troubleshooting Tables Timers What Is Happening You set an event timer. The event timer misses the beginning or the end of a program. Possible Reason • The program may have started a little earlier than scheduled, or it may have run over its scheduled ending time. What to Do • Use the Start Early & End Late options, except for a Pay-Per-View event. • Use a manual event timer to start any event timer at the times you set yourself, except for a PayPer-View event.
Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Possible Reason What to Do While you are making a telephone call, you hear “clicks.” • The receiver may have tried to call the Customer Service Center to send Pay-Per-View purchase information. When the receiver found that the telephone was busy, it automatically disconnected. • You do not have to do anything.
Reference Troubleshooting Tables Buying a Pay-Per-View Program What Is Happening Possible Reason What to Do Someone orders a Pay-PerView program without your permission. • You may have been away from the receiver, and someone else used it. • Lock the purchase of Pay-Per-View programs. Remember that you are responsible for all PayPer-View purchases, whether or not you authorize such purchases.
Reference Remote Control Device Codes REMOTE CONTROL DEVICE CODES These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide.
Reference Remote Control Device Codes Teknika 504 505 512 516 523 524 525 526 534 536 541 573 644 652 653 654 655 657 658 661 662 664 665 666 670 672 675 680 682 685 726 727 Telefunken 679 Toshiba 516 590 617 631 635 667 680 683 688 750 771 Totevision 526 658 668 Ultra 672 Universal 543 690 Vector Research 506 Video Concepts 570 661 Viewsonic 760 Wards 536 573 607 645 650 652 653 654 656 659 664 665 666 667 668 669 674 675 677 682 690 715 723 724 729 White Westinghouse 659 664 670 672 674 Yamaha 505 506 57
Reference Remote Control Device Codes DVD Player Codes Programming in AUX mode: In most cases use these codes to program in VCR mode; however, if programming in AUX mode, press 1 before entering the VCR code.
What you’ll find in this chapter: • LIMITED WARRANTY • RESIDENTIAL CUSTOMER AGREEMENT • STAYING LEGAL • FCC COMPLIANCE 135
Appendix LIMITED WARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix Residential Customer Agreement the box will be returned to you at your expense. Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label and instructions on how to return the defective equipment.
Appendix Residential Customer Agreement CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED TERMS AND CONDITIONS AND THEY WILL BE LEGALLY BINDING ON YOU. 1. THE DISH NETWORK SERVICE A. Services Defined.
Appendix Residential Customer Agreement as pay-per-view ordered by you or anyone who uses your Equipment, whether with or without your permission, until you cancel your Services. Bills you receive will show the total amount due, the payment due date, payments, credits, purchases and certain other charges to your account. B.
Appendix Residential Customer Agreement prior to the expiration of that optional or mandatory term agreement period, certain early termination or cancellation fees may apply. C.
Appendix Residential Customer Agreement H. You are licensed to use the software provided in your DISH Network receiver(s), as updated by DISH Network from time to time, solely in executable code form, solely in conjunction with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network receiver(s), or any copy thereof, in whole or in part.
Appendix Residential Customer Agreement C. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW, NEITHER WE NOR OUR THIRD PARTY BILLING AGENTS NOR ANY OF OUR OR THEIR AFFILIATES MAKE ANY WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED AND EXCLUDED. D.
Appendix Staying Legal F. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under the circumstances. Additional terms and conditions imposed by our third-party billing agents, including without limitation, local telephone companies, may apply.
Appendix FCC Compliance product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
