Attention Symbols, Warning Symbols, and Gray Boxes You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention. The WARNING! symbol means that if you are not careful, You could injure or kill yourself, or You could damage equipment or property.
Contents Safety Instructions.......................................................................... iii Chapter 1 - Introduction .................................................................. 1 Welcome! .............................................................................................. 1 About this Receiver .............................................................................. 2 Overview ...............................................................................................
Contents Personal Identification Numbers .........................................................81 Using Caller ID ...................................................................................81 Resetting Receiver to Factory Default Settings ..................................82 Changing Audio Languages for Programs ..........................................83 Receiver Updates ...............................................................................
Safety Instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Safety Satellite Dish Ground Clamp Antenna Discharge Unit Grounding Conductors (NEC Section 810-21) Coaxial Cable from Satellite Dish Electric Service Equipment Ground Clamps Power Service Grounding Electrode System (NEC Art. 250, Part H) Safety Tips • • • • • • • • • • • Unplug the receiver from the AC power outlet before cleaning. Always handle the satellite receiver carefully. Excessive shock and vibration can damage the hard drive.
Chapter 1 Introduction Congratulations on choosing DISH Network. You are about to experience the excitement and convenience of Direct Broadcast Satellite (DBS) service, which delivers the very best picture and sound quality. DISH Network consistently provides state-of-the-art products and satellite-delivered services — with high performance, ease of operation, and a wide variety of entertainment options.
Chapter 1 Introduction About this Receiver Your DISH Network satellite receiver has features that make watching TV more exciting. Along with the integrated digital video recording (DVR) functions, you are about to discover new ways to make programming choices. Remote Controls Two remote controls coan be used with your receiver: • An Infrared (IR) remote control is included with your receiver.
Overview • • • • number]-[button name or number]-[button name or number]. For Example: Press MENU-6-1-3 on your remote control to display the System Information screen. Connections on the back of the receiver are in small capital letters. For Example: SATELLITE IN Where this guide mentions nearby TV, it refers to any TV directly connected to the receiver’s TV1 outputs.
Chapter 1 Introduction Getting Started After your system has been installed, order and watch your programming using the following steps: Step 1: Ordering Your Programming Tip: The IR remote control is used to control TV1 menus and programming on a nearby TV. An optional IR/UHF Pro remote can be used to control the receiver from another room. 1. Using a remote control, press SAT and then press the top POWER button to turn on the receiver. Make sure the TV is also on. 2. Press GUIDE.
Quick Tour of Basic Features Step 2: Finding Programs to Watch 1. Press the GUIDE button. 2. When the Program Guide opens, use the UP or DOWN ARROW to view information on other channels. Press the PAGE UP and PAGE DOWN buttons to move you quickly through the Program Guide. The channels for the programming you ordered should be shown in white and are available for viewing. After you have highlighted a current program in the Program Guide, press SELECT to watch it.
Chapter 1 Introduction information screen opaque (solid). When you press the INFO button a third time, the information screen is closed. 8. Press the CANCEL button to return to watching the program. 9. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner. The Browse Banner shows information on a program you’re watching at the top, and information on two other programs at the bottom of the TV screen. 10.
Quick Tour of the Menus Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu. See Chapter 3, Using the System for more information about these and other features. Note: The menu buttons that are grayed out indicate that while the features are not yet available on this system, they may become available with future software upgrades. 1. Press the remote control MENU button to open the Main Menu.
Chapter 1 Introduction 5. Press the MENU button to go back to the Main Menu. 6. Press the 3 button to select the Customer option. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. 7. Press the 0 button to go back to the Main Menu. 8. Press the 4 button to select the Dish Home option. You can order channels, check the news and weather, and even play games.
Quick Tour of the Menus 9. Press the MENU button to go back to the Main Menu. 10. Press the 5 button to select the Locks option on the Main Menu. This menu allows you to apply password-protected locks on programming based on rating, or even on a channelby-channel basis. 11. Press MENU to go back to the Main Menu. 12. Press the 6 button to select the System Setup option on the Main Menu. Use this menu to set up the system the way you want.
Chapter 1 Introduction 13. Press MENU to go back to the Main Menu. 14. Press the 7 button to select the Timers option on the Main Menu. This menu is used for creating and changing timers used to trigger automatic channel changes, reminders, or DVR recordings. 15. Press MENU to go back to the Main Menu. 16. Press the 8 button to open the Preferences menu. This menu allows you to set up your receiver to make it more convenient to use.
Quick Tour of the Menus 17. Press 3 to open the Favorites menu. This menu allows you to set up lists of your favorite channels to make finding what you want to watch easier. 18. Press MENU to go back to the Main Menu. 19. Press the VIEW LIVE TV button to return to watching the program in progress.
Chapter 1 Introduction Quick Tour of Digital Video Recorder Features DVR features let you have fun with live TV because they put you in control. Is someone at the door or on the phone? Just press PAUSE on the remote. When you are ready to start watching the program again, press PLAY. You will start up right where you left off without missing a minute of the program. The following tour gives you an overview of the DVR features of your DISH Network satellite TV receiver.
Quick Tour of Digital Video Recorder Features 6. Press the PAUSE button and then press the BACK button to reverse the program in slow motion. Press the BACK button once to reverse the program 1/4 the speed as normal play. Press the BACK button twice to reverse at normal speed. As you press the BACK button repeatedly, the program reverses faster with each press up to its fastest speed. 7. Press PLAY. 8. Press the SKIP FWD button to skip ahead about 30 seconds in the play back.
Chapter 1 Introduction 9. Press the PAUSE button and then press the FWD button to forward the program in slow motion. When you press the FWD button once the program advances at 1/15 the speed of normal play. Press the FWD button twice to forward at 1/4 as fast as normal play. Press the FWD button three times to play the program at normal speed. As you press the FWD button repeatedly, the program advances faster up to its fastest speed. Tip: The receiver has features that let you decide how to watch TV! 10.
Quick Tour of Digital Video Recorder Features 15. Now, if you want to take the time, use the Program Guide to find another program set to start in the next few minutes. Note: Start watching the program when it starts. Watch the program for a few minutes. 16. Press the BACK button to reverse the program. Note: Let the program reverse all the way to its start. 17. Press the DVR button. This opens the DVR Events menu on the TV screen. 18.
Chapter 1 Introduction Quick Tour of Watching One Program While Recording Others The steps below show one of many ways to watch one program while recording another. 1. Press GUIDE to open the Program Guide. Find a program you want to watch now. 2. Press SELECT to watch that program. 3. Press the RECORD button. 4. Select OK. 5. Press GUIDE on the remote. Use the Program Guide to find another program that you want to watch now. Select that program. You are now watching one program while recording another.
Quick Tour of Picture-in-Picture (PIP) Quick Tour of Picture-in-Picture (PIP) Your DISH Network receiver allows you to watch two different programs at the same time using Picture-in-Picture (PIP). 1. Press PIP. The PIP window will open. The program in the small box will be whatever is playing on the last channel you watched on that tuner. 2. Press the SWAP button on the remote control. The channel that was in the PIP window will now be displayed full screen. 3. Press GUIDE on the remote.
Chapter 1 Introduction Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming. This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move. Satellite Signal Quality Tip: If you lose your picture, it’s most likely due to heavy rain, snow, or the build-up of snow on your dish.
Chapter 2 Receiver Description and Installation Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Arrow Buttons You can use the ARROW buttons to change satellite channels displayed on your TV. From within a menu, use these buttons to move the highlight up or down. Indicators • TV1 Power - The green light indicates that the receiver is providing programming to your TV through the rear-panel TV1 output connections.
Chapter 2 Receiver Description and Installation Receiver Back Panel Tip: The six coaxial connections on the back of your receiver are color coded to make the connectors easy to identify. Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections. See the installation instructions starting on page 24 for information on how to use the stickers that go on the coaxial cables.
Remote Controls TV Antenna/Cable In The TV ANTENNA/CABLE IN is used if you want the satellite receiver to connect the tuner of the nearby TV to an over-the-air antenna or cable-TV distribution system when the satellite receiver is turned off or when using the TV/VIDEO button on the remote control. Use a coaxial cable to make this connection to an over-the-air (OTA) antenna or cable-TV system. The TV ANTENNA/CABLE IN connection is color-coded black.
Chapter 2 Receiver Description and Installation satellite receiver and as many as three other devices. These devices can be your TV, a VCR or DVD player, and a third device (an audio system or a second TV). Types of Remote Controls Remote Control (IR silver or IR green) uses infrared, line-of-sight signals to control the receiver. IR light signals travel relatively short distances (40 feet or less), and cannot go through walls or other solid objects.
Remote Controls Batteries The remote controls come with AAA-size batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or lithium, and don’t mix batteries of different types or kinds. Lithium batteries last longer than alkaline. Installing or Changing the Batteries 1. Press down on the battery cover’s top latch and slide the cover off. 2.
Chapter 2 Receiver Description and Installation Attention: If your optional DISH Network UHF Pro remote control isn’t working very well from far away, you may be experiencing interference from objects near your receiver. To improve the remote control’s range, try any or all of the following: • Place the receiver higher than all of the other equipment in your entertainment center. Place nothing above the entertainment center.
Connecting the Receiver to Your Nearby TV 3. Plug in the power cord for the receiver. 4. Turn on the receiver with the front-panel power button and make sure the green TV1 power indicator is lit. 5. Turn on the nearby TV. 6. Tune the TV to channel 3. 7. You should see the Point Dish screen. 8. If you do not see the Point Dish screen, tune the TV to channel 4. Note: If you want to change the channel that the CH 3-4 port provides to your TV, see Changing the TV1 Output Channel on page 27. 9.
Chapter 2 Receiver Description and Installation Confirming IR/UHF Pro Remote Control Operation After any remote TV(s) have been connected to the receiver, do the following to make sure an IR/UHF Pro remote can control the receiver from another room: 1. Press the SAT button to put the UHF Pro remote control in SAT mode to control the satellite receiver. 2. From a remote TV, use the UHF Pro remote’s arrow keys to move around the Point Dish screen.
Changing the TV1 Output Channel 3. Press 0-0-0. 4. Press the POUND (#) button. The TV mode button flashes three times. Changing the TV1 Output Channel The receiver comes preset to use channel 3 for TV1 coaxial output. If you are experiencing interference on the channels you are using, follow these instructions to change the channel that TV1 uses. Make sure you are familiar with how to change channels on your TV and if necessary how to switch your TV between over-the-air and cable channels.
Chapter 2 Receiver Description and Installation Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID. See information on www.dishnetwork.com for compatible modem products. Note: If you have Digital Subscriber Line (DSL), then you may have to install a DSL filter between the receiver’s back panel PHONE JACK and the telephone wall jack to successfully connect with DISH Network.
Connecting the Receiver to a Dish Antenna System Connecting the Receiver to a Dish Antenna System Note: Before you can begin connecting your receiver to your dish antenna, you must first complete the preceding sections on connecting your TVs to the receiver. If your dish antenna system has been installed and peaked for maximum signal strength, then complete the following instructions to connect the dish antenna system to the receiver.
Chapter 2 Receiver Description and Installation has finished testing your switch, it displays the Installation Summary screen. 6. Make sure that the information on the Installation Summary screen identifies your system correctly and shows all transponders for all satellites in your system. Your screen may look different from the example above, depending on the dish antenna system you are using. 7. Select OK to go to the Point Dish/Signal screen. 8. Select Cancel to exit the Point Dish menu.
Optional - Connecting VCRs to the System Optional - Connecting VCRs to the System The diagram below provides examples of how to connect VCRs to your satellite TV system. Your particular installation may differ from these examples. Connecting a VCR to the Nearby TV 1. Connect a coaxial cable from the CH 3-4 OUT output on the receiver to the nearby VCR’s tuner input port. 2. Connect a coaxial cable from the output on the VCR to the nearby TV’s tuner input port. 3. Plug in and turn on the nearby VCR and TV.
Chapter 2 Receiver Description and Installation TV distribution equipment devices may include coax panels, amplifiers or super home nodes, and are available through many companies. Optimize Your Remote Controls Change the Address When you receive your system, both remote controls and the receiver have been set to communicate on address 1.
Optimize Your Remote Controls Attach a UHF Attenuator (for optional accessory) Stray UHF signals can block signals sent from a remote control to the receiver. Obtain a 10 dB attenuator (you can buy one from a consumer-electronics parts store). Note: This will help keep out stray UHF radio signals, but also cut down on how far away you can use the remote control from the satellite receiver. 1. Take the UHF remote control antenna off of the receiver’s back panel UHF Remote Antenna input. 2.
Chapter 2 Receiver Description and Installation Setting Up TV1 to Operate in UHF Pro You can set your receiver to operate TV1 using an optional IR/UHF Pro remote control (sold separately) by completing the following instructions: If you set up your receiver to operate tuner using UHF Pro, any other UHF Pro remotes in the building will interfere with each other when operated at the same time. This may prevent remotes from operating the receiver momentarily. 1.
Setting Up TV1 to Operate in IR (default) Setting Up TV1 to Operate in IR (default) The following instructions describe how to set up TV1 to operate in IR only, which is the default. 1. Perform the following with an existing linked remote control: a. Open the TV1 UHF Pro Setup screen by pressing MENU-6-1-6 on the remote control. b. Select Disable from the TV1 UHF Pro Setup screen. c. Select System Info to open the System Information screen. 2.
Chapter 2 Receiver Description and Installation Page 36
Chapter 3 Using the System Using the Two Satellite Tuners Your DISH Network satellite receiver includes features that gives you greater flexibility in how you watch TV. These features are enabled by the receiver’s use of two satellite TV tuners. Two Tuners Your receiver delivers the same programming to all of the TVs connected to the receiver’s outputs, but provides dual-tuner features like Picture-In-Picture (PIP).
Chapter 3 Using the System 3. Press the SWAP button. The channel that was shown in the PIP window will now be shown on the full screen. 4. Press the PIP button again to enlarge the PIP window. 5. Press the PIP button once more to close the PIP window. Using the Remote Control Tip: The included remote uses IR to control the menus and programming on a nearby TV. Be sure to point this remote control directly at the front of your receiver.
Using the Remote Control Power Buttons Press the POWER button to turn your satellite receiver ON or OFF. Press the TV POWER button below it to turn your TV on or off. Note: You must program the remote to control your TV for the TV POWER button to work as described. See page 85 for instructions. Menu Button Press the MENU button to open the Main Menu.
Chapter 3 Using the System TV/Video Button If you connect the receiver using its back panel TV ANTENNA/CABLE IN and CHANNEL 3-4 connections, use this button to switch the receiver CHANNEL 3-4 coaxcial output between the satellite programming and another video signal such as cable or over-the-air TV antenna connected to the receiver’s TV ANTENNA/CABLE IN. Arrow Buttons • Change channels while watching TV - Press the UP and DOWN ARROW buttons. • Open the Browse Banner - Press the RIGHT ARROW button.
Using the Remote Control you watch a program, or when you have the Program Guide, Browse Banner, or Themes list open. • Help - Press the INFO button to see help information when a Help button appears in a menu. View Live TV Button Press the VIEW LIVE TV button to close all menus and go to watching programming. Press the VIEW LIVE TV button to briefly display the Program Banner while watching a program.
Chapter 3 Using the System • You can use the letters above the NUMBER PAD buttons while within the Search menu. For example, when looking for the channel and event times to watch Rudy Fremmel Presents, you press 7 three times for an R, 8 two times for a U, 3 one time for a D, and 9 three times for a Y to spell the word “Rudy” (see Using Themes and Search on page 71). Star Button Press the STAR button to: • Open the DVR Events menu.
Using the Menus once and then all four device mode buttons to flash once. 3. If you see the System Info screen, press the SELECT button to close the screen. You have recovered the video image from your satellite receiver. 4. If you do not see the System Info screen, repeat steps 2 and 3 until you have recovered the video image from your satellite receiver. Note: Press any remote control button other than the RECOVER button to end this procedure.
Chapter 3 Using the System Open and Close Menus You can open the menus in either of two ways: Tip: The IR remote control is used to control the menus and select satellite programming on a TV connected to the receiver’s TV1 outputs. Page 44 • Press the MENU button to open the Main Menu, then select any of the other menus to open from the Main Menu. • Use the associated buttons on the remote control, for example: – Open the Program Guide. – When watching a program, open the Themes and Search menu.
Using the Menus – Display the Browse Banner on the TV screen. To close a menu and return to watching a program, press either the VIEW LIVE TV or CANCEL button. Note: If you do not do anything in a menu for several minutes, then the menu automatically closes. This will discard any changes you made, and display the program you were watching before opening that menu.
Chapter 3 Using the System • A single-choice list allows you to select only one choice at a time. If you select another choice, your previous choice is deselected for you. • A multiple-choice list allows you to select more than one choice at one time. If you select another choice, your previous choice(s) stay(s) selected. Highlighting a Choice in a Menu List Use the remote control ARROW buttons to move the highlight to the desired item in the list.
Using Text Fields Using Text Fields There are several screens that require you to enter information into areas known as fields. Your receiver has two basic ways to enter the information: • Virtual Keyboard • Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual keyboard letters to type the information. Use the LEFT, RIGHT, UP, and DOWN ARROWS to navigate around the keyboard. Select the characters you want.
Chapter 3 Using the System Changing Channels There are three ways to change channels: • Press the UP or DOWN ARROW buttons. • Use the NUMBER PAD buttons. • Press GUIDE and then select the channel from the Program Guide. See Changing the Channel in the Program Guide on page 49. Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs.
Using the Program Guide Changing the Channel in the Program Guide 1. Press GUIDE to open the Program Guide. Tip: When using the Program Guide, do you want to know more information about a program or event, like who stars in the movie you’re about to watch? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Program Guide. 2. Choose a channel using either of the following: • Use the NUMBER PAD buttons to enter the channel number.
Chapter 3 Using the System Displaying Program Information The Program Banner The Program Banner provides information about the program you are watching. The receiver displays the Program Banner for a few seconds at the top of the screen every time you change the channel or press the remote control VIEW LIVE TV button. The Browse Banner You can use the Browse Banner to change channels, or to see what other programs are available without changing the program that you are watching.
Displaying Program Information Using the Browse Banner 1. Press the BROWSE (RIGHT ARROW) button to open the Browse Banner. Tip: When using the Browse Banner, do you want to know when the movie you’re about to watch was made? Press the INFO button to find out. When you’re finished, press the CANCEL button to return to the Browse Banner. 2.
Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Highlight the desired pay-per-view program in the Program Guide and press the SELECT button. A message like the following displays: 2. To buy the pay-per-view program or event, select the Yes option. The receiver displays a confirmation menu. Note: Once you confirm an order for a pay-per-view program or event, you cannot cancel the order and you will be billed for it. Select Yes if you want to confirm your purchase.
Using Favorites Lists Creating or Changing a Favorites List You can create, add channels to, and remove channels from a Favorites List. 1. Press MENU-8-2 on your remote control to open Favorites. 2. Select the Favorites List that you want to create or change. Note: You cannot modify the All Chan or All Sub lists. 3. Select Modify List. 4. In the Channels list, highlight a channel you want to add to the selected Favorites List using the UP or DOWN ARROW buttons on your remote. 5.
Chapter 3 Using the System Naming a Favorites List 1. Press MENU-8-2 to open Favorites. 2. Select the Favorites List that you want to modify. 3. Select the Edit Name option. Note: You cannot change the name of the All Chan or All Sub list. 4. Enter the list’s name by doing one of the following: • Use the virtual keyboard on screen to type the list’s name. • Use the remote control NUMBER PAD to enter the letters in the Enter List Name box.
Using Timers recurring), a sports event, a Pay- Per-View movie, or anything else that is available on satellite TV. You can set any one of the following: • A one-time event timer with Quick Record. • An automatic event timer for a program listed with start and stop times in the Program Guide. This can be a recurring program that comes on each day or each week at the same time. • A manual event timer for a program you set custom start and stop times.
Chapter 3 Using the System • Press CANCEL to clear the symbol from the TV screen. This does not affect the timer, which will operate normally. • Press the INFO button to see more information on the event timer. If you do this, you will have the following choices: – Select the OK (or Cancel) option to close the information screen and continue with the event timer. – Select the Stop Timer (or No) option to stop the event timer. Note: This stops only this instance of a Mon.-Fri., Daily or Weekly timer.
Using Timers – Stop Recording Manually - The receiver will record until you press STOP. Note that failing to press STOP could continue recording and fill the DVR hard drive! – Extend End Time - You can set the stop time for the recording. – Create a Recurring Timer - You can set up a timer like the one described in Setting Up an Automatic Event Timer on page 57. – Record the Entire Event - The receiver stops the recording at the scheduled end of the current program or event.
Chapter 3 Using the System 4. Select a Timer Type option. See “Event Timer Types” on page 55. 5. Select a Timer Frequency option. See “Event Timer Frequency” on page 55. 6. Select any applicable timer Options. 7. Select a channel by doing one of the following: Tip: You can edit and delete timers from any TV that is connected to one of the TV1 outputs. • Highlight a channel using the UP or DOWN ARROW button. You can scroll the list with PAGE UP or DOWN. Finally, press SELECT.
Using Timers • Info - Search for key words in program descriptions or titles. 4. Optionally, select Exact Match if you want to find exactly what you enter in your selection of either the program Title or Info, respectively. 5. Enter your search criteria. You can use the keyboard shown on the screen or you can use the letters above the NUMBER PAD buttons on the remote control while the highlight is in the Enter Search Criteria field. 6. Select Options as described on page 55. 7. Select Create Timer.
Chapter 3 Using the System When the Timer Conflict! screen displays, resolve the conflict by doing the following: 1. Select one of the timers. The Timer Conflict Resolution screen displays. 2. When the Timer Conflict Resolution screen is displayed, select one of the following choices: • Delete This Timer - Removes the timer completely.
Using Timers 3. Select the event timer that you want to edit. A mark appears in the box next to the event timer. 4. Select the Edit option. You may change the Timer Type, Timer Frequency, or Channel. To do this, select each option that you want. 5. If you want to change the Start Time, the End Time, or the Date, select the Edit Time option to display the Edit Time for Manual Timer menu. Otherwise, skip to step 8 of this procedure. 6.
Chapter 3 Using the System • For All Blacked-Out Programs - If you set a timer for a program or event that is blacked out in your area, when this timer operates the receiver may display only an error or password-entry screen. If you have set an Ext Event Timer, the device will record this screen and not the blacked-out event.
Watching One Program While Recording Another 7. Select a program or event that you recorded earlier (not one that is recording now), and then select Start Over. 8. You should now be watching a pre-recorded program while your satellite receiver continues recording the other two programs or events. Setting Up an Automatic Event Timer 1. Select a future program by using the Browse Banner, the Themes menu or the Program Guide. 2. Select a Timer Frequency option. Note the mark to the left of your option. 3.
Chapter 3 Using the System Using More DVR Features Most satellite TV programs and films are copyrighted. In some cases, copyright law may apply to private, in-home recording. Your DVR receiver’s features let you decide how to watch TV. You can pause, reverse, or skip back through a program. Then you can return to watching, fast forward, or skip ahead through the program. Also, you can record and play back programs and events with full, digital audio and video quality, without a VCR.
Using More DVR Features On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently imprinted on the screen. Consult your TV’s user guide for information on whether this is a problem for your TV, what operating/viewing restrictions may apply to you to avoid this problem, and any associated TV warranty coverage. Note: For a “live” program or event, the on-screen pause timer shows how long you’ve paused the program.
Chapter 3 Using the System Using Quick Recording Turn the receiver on and tune it to a channel with a program you want to record. Note: If you record a locked program or event while you have the receiver locked, then you’ll have to enter the password to play back that recording. Start Recording a Program • • At a program’s start, press the remote control’s RECORD button. If you’ve watched a program from its start, up to about two hours after it’s started, you can reverse to its start: 1.
Using More DVR Features • • If you hide adult channels and lock the receiver, then this menu doesn’t list any programs on adult channels by name. You can use this menu to review programs or events you have recorded or scheduled to record with the DVR receiver’s recording features. The DVR Events menu shows you: • A list of recorded events that includes the one(s) you’re recording now, if any. Note: You can sort the events either by date or by the name of the event.
Chapter 3 Using the System • Press the BACK button once to reverse the program four times as fast as normal playblack speed. Press the BACK button twice to reverse at 15 times normal speed, three times to reverse at 60 times normal speed, and four times to reverse at 300 times normal speed. • Press the PAUSE button and then press the BACK button to reverse through the program in slow motion. Press the BACK button once to reverse the program 1/4 the speed of normal playback.
Using More DVR Features Play Back a Recorded Event and Record Another Event 1. Set up the DVR receiver to make a quick recording. Note: You can press the RECORD button or you can use any kind of event timer except a VCR event timer. 2. Press the DVR button. This opens the DVR Events menu. Tip: With your dual-tuner DVR receiver, you can even watch one event you have recorded while recording another one (or even two) new programs at the same time! 3.
Chapter 3 Using the System Quick Recording • Quick recording works only when you set it up. • The receiver must have enough room to record on your DVR hard drive: – – – – When you make a one-time DVR recording, you can set the receiver to ask you before it records over what you have already recorded. This is how you “protect” a recorded program or event. You can protect events recorded from either of the receiver’s satellite TV tuners.
Using Themes and Search Using Themes and Search The Themes and Search feature of your receiver makes it easy to find programs to watch. This menu allows you to search for programming by themes (movies, sports, etc.) or by key words used within the program’s information. Themes You can list and choose programs by the theme of their contents, for example, just movies or just sports. You can then quickly list programs based on that theme, and choose the program you want from the list. 1.
Chapter 3 Using the System Search 1. Open the Search screen by doing one of the following: • Press the POUND (#) button on the remote control. • While watching a program, press the LEFT ARROW button to display the Themes and Search menu. The select Search. • Press the MENU button, and then select the Themes option to display the Themes and Search menu. The select Search. 2. The Search screen is displayed with a virtual keyboard. 3.
Using Themes and Search 5. Select Search. 6. When the Search Results are displayed, you have the following options: • • • Use the UP and DOWN ARROW buttons to scroll through the results. Use the PAGE UP and PAGE DOWN buttons to scroll a page at a time. Select Page Up or Page Down to scroll a page at a time. 7. Select one of the programs to watch, or select Done to close the Search Results screen. Note: If you select a program that is on now, then the receiver tunes to that program.
Chapter 3 Using the System • Delete - Select one of the items and then select Delete. • Delete All - Select Delete All to clear the Search History. Using Locks When you unlock programming delivered by the receiver’s outputs to your coaxial cabling, you are allowing all TVs connected to your reciever to have access to the same programming. In this case, you must rely on the V-Chip technology and settings in the individual televisions to prevent viewing of inappropriate programming.
Using Locks Note: If you want to unlock the receiver or any specific lock (rating, channel, front panel, or PPV) then use the password. 3. Select the Lock System or Unlock System option. The receiver displays a message prompting you to enter a password to lock the system. 4. Enter and verify a password, using the NUMBER PAD buttons. The receiver displays stars (*) as you enter the digits of the password. When you enter the fourth digit of the password, the receiver highlights the OK option. 5.
Chapter 3 Using the System 4. Select the Ratings Locks option. 5. Highlight the lowest rating that you want to block. Press the SELECT button to set a lock at the highlighted rating. Note: All ratings that are more restrictive than the selected rating are also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked. 6. Select the expanded rating code(s), if you want to also lock these ratings. 7.
Using Locks 5. Highlight the channel that you want to lock. If necessary, press the UP or DOWN ARROW button to see the channel. You can also jump to a channel by typing the channel number using the NUMBER PAD buttons. 6. Press the SELECT button to lock or unlock the highlighted channel. If the checkbox next to the channel has a checkmark, then the channel is locked. 7. Select the Done option to save your changes. 8.
Chapter 3 Using the System 4. Select the Lock PPV or Unlock PPV option. 5. If the receiver is not locked, the you must lock it to put the lock you just created into effect.
Using Locks Hiding and Showing Adult Channels When you hide adult channels, you keep the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or entering the channel number using the remote control NUMBER PAD buttons. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, then enter the numeric password using the NUMBER PAD buttons.
Chapter 3 Using the System 5. Enter the current numeric password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 6. Press the SELECT button. 7. Enter the new password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the OK option. 8. Press the SELECT button to select the OK option and change the password. 9.
Personal Identification Numbers Personal Identification Numbers You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling DISH Network’s Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any time to set up a PIN. If you forget your PIN, then you will need to speak with a Customer Service Representative.
Chapter 3 Using the System Turning Caller ID On and Off 1. Press MENU 6-1-2 on the DISH Network remote control. 2. From the Caller ID screen, select either Enable Caller ID (if it is disabled) or the Disable Caller ID option if you wish to disable this feature. 3. Select Done. Resetting Receiver to Factory Default Settings Note: Resetting the receiver to factory-default settings discards all Favorites Lists except the All Chan and All Sub lists.
Changing Audio Languages for Programs Changing Audio Languages for Programs You may be able to change the language of some programs’ audio. An alternate language may not be available for all programs or events. Some programs, such as movies, show at the start whether an alternate language is available. An alternate language applies only to the audio portion of the program and does not change the language used in the menus displayed by the DVR receiver. 1.
Chapter 3 Using the System Receiver Updates Your satellite receiver is set to turn itself off at 3:00 a.m. so that it can receive updates to the Program Guide. To change this update time, complete the following: 1. Press the MENU 8-5 to open the Updates screen. 2. Highlight the Time Set option. 3. Use the UP and DOWN ARROW buttons to highlight the time. 4. Go to the AM/PM option and use the UP and DOWN ARROW buttons to select AM or PM. 5. Select Done to save your changes and exit this screen.
Control Other Devices with the Remote Control Control Other Devices with the Remote Control This section describes how to use an IR (or optional IR/UHF Pro) remote control to control a TV, a VCR, or other devices. For information on how to use the remote to control the receiver, see Using the Remote Controls on page 37. You can set up both types of remote controls to control the satellite TV receiver and as many as three other IR-controlled devices each.
Chapter 3 Using the System Set Up the Remote Control 1. Turn the device on. Use the device’s front panel buttons or its remote control. 2. Find the brand name of the device in the tables starting on page 109. If the brand isn’t listed, see Scan for Device Codes on page 87. 3. Press and hold the device mode button until all the other mode buttons light up, and then release the button. For example, hold the TV mode button for a TV until all of the other mode buttons light.
Control Other Devices with the Remote Control 9. Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, then stop here. Sometimes the POWER or TV POWER button works when other buttons don’t. If the device does not turn off, continue with step 10. 10. If the code doesn’t work, redo steps 3 through 9 with another device code from the tables. Try every code listed for you brand until one works best for your device. 11.
Chapter 3 Using the System 6. Press the UP or DOWN ARROW button repeatedly until the device turns off. As you press the UP or DOWN ARROW button, the remote is trying each code in the memory to see if it can turn off your device. When the device turns off, you have found a code that might work. Note: The mode button for the device will flash rapidly eight times when you’ve scanned through all the available codes for that device. 7. Press the POUND (#) button. This stores the code you found. 8.
Control Other Devices with the Remote Control Remote Control Buttons Control the Receiver When you get the remote, it’s already set up to control the receiver. However, you must set up the remote to control the TV before you can use the MUTE and VOLUME buttons to control TV sound. For information on the remote buttons that control the receiver, see Using the Remote Controls on page 37. Control a TV (or a Second TV) Only the buttons described here will control a TV.
Chapter 3 Using the System Volume Button Press this button to raise (+) or lower (-) the TV sound volume. Up and Down Arrow Buttons Use the UP and DOWN ARROW buttons to change channels on the TV. Note: These buttons do not change the channels on the TV if the remote control has been set to operate in limited mode. Select Button The SELECT button works as the ENTER button for a TV. Recall Button Press the RECALL button to go back to the last TV channel you watched.
Control Other Devices with the Remote Control Control a VCR (or a Second VCR or DVD Player) Only the buttons described here control a VCR or DVD player. Some of the buttons may not control your specific VCR or DVD player. See the user’s manual that came with your VCR or DVD player for information about its features. VCR Mode Button You must first set up the remote to control the VCR. See Set Up the Remote to Control Devices, beginning on page 85.
Chapter 3 Using the System Recall Button Press the RECALL button to go back to the last VCR channel you viewed. Press it again to switch between the last two VCR channels you viewed. VCR Buttons • Press the BACK button to rewind a videotape. • Press the PAUSE button to pause a videotape. Press this button or the PLAY button to go back to playing the tape. • Press the FWD button to forward a videotape. • Press the STOP button to stop playing or recording on a videotape.
Control Other Devices with the Remote Control Control a Tuner or Amplifier Only the buttons described here control a tuner or audio amplifier. Some of the buttons described here may not control your tuner or amplifier. Please see the user’s manual that came with your tuner or amplifier for more information. AUX Mode Button You must first set up the remote to control the device. See Set Up the Remote to Control Devices, beginning on page 85.
Chapter 3 Using the System amp. Other Remote Control Features Switch Between TV and AUX Device Volume Control When you set up the remote to control a TV, the mute and volume buttons are automatically set to control the TV volume. However, if you want to use the AUX mode to control an audio amplifier or other device with a volume setting, you can set up the remote to control that device’s volume instead of TV volume. To set the remote to control the AUX device’s volume: 1.
Testing the System 4. Press the 0 number button. 5. Press the POUND (#) button. The TV mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The TV’s volume changes and the TV mode button flashes instead of the AUX mode button. Testing the System Starting a Test Press MENU 6-3 to access the Diagnostics menu. You will see several options available for testing your DVR receiver.
Chapter 3 Using the System Notes Page 96
Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following: 1. Review the section in this Guide that relates to the problem. 2.
Chapter 4 Reference On-Screen Messages This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table. Message Number Possible Reason • There may be a problem with the multi-dish switch. • Check the coaxial cables and their connections to and from the multi-dish switch.
Troubleshooting Tables Message Number Possible Reason What to Do • You may have tried to tune to a program on a channel which you have not bought. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mistake. • You may have just plugged in the receiver, and it is acquiring the satellite signal. Or, the receiver may have temporarily lost the signal.
Chapter 4 Reference Message Number Possible Reason What to Do • The receiver gives you three chances to enter the correct password. If you fail to do so, the receiver “times out” and will not allow you to try again for several minutes. • Wait a few minutes and then try again to enter the password. Note: The “time out” feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver.
Troubleshooting Tables What Is Happening Possible Reason When you press the remote control Power button to turn the receiver ON, the receiver front panel Power light does not light up. You use a pyramid type IR extender (not a “mouse tail”), and it does not seem to work. What to Do • Other lights are too bright. • Try other remote control buttons to see if the receiver is responding. • Remote control not operating properly or the batteries are weak or dead.
Chapter 4 Reference Using the Menus What Is Happening You were using a menu, and it suddenly closed. Possible Reason The receiver has a time-out feature that closes any menu after several minutes of no activity. This will discard any changes you have made, but otherwise does no harm to the receiver. What to Do Start over again. Watching A Program What Is Happening The receiver front panel TV1 light is on, but the TV image: Possible Reason • The TV set may not be working properly.
Troubleshooting Tables What Is Happening Possible Reason What to Do A “black box” fills almost all of the TV screen. • You may have turned on the Closed Captioned feature on the TV, and put that feature into Text mode. • Using the TV remote control and/or menus displayed by the TV (not the receiver remote control or the menus displayed by the receiver), turn off the closed captioned feature. The TV screen is all blue.
Chapter 4 Reference Changing Channels What Is Happening Possible Reason What to Do You enter a desired channel number. The channel changes, but the new channel is not exactly the channel you entered. • You may have made a mistake entering the channel number, or the channel number you entered may be invalid. If so, the channel displayed is the closest possible to the channel you entered.
Troubleshooting Tables What Is Happening Possible Reason You find that you are not able to order a pay per view program. What to Do • The receiver may not be connected to an active telephone line. • You must connect the receiver to an active telephone connection at all times. If you install two or more receivers, you must connect each receiver to an active telephone connection at all times. • The credit limit may have been exceeded. • Review your pay per view purchases to check the credit limit.
Chapter 4 Reference Using Event Timers What Is Happening You try to set up an event timer and the receiver displays a message noting that the program is locked. Possible Reason What to Do • You must enter the password before you can create an event timer for a locked program. • To be able to set up an event timer for the program, first enter the password. You try to set up an event • timer and the receiver displays a message noting that the program is a pay per view event.
Troubleshooting Tables Using DVR Features What’s Happening What’s Wrong You find you can’t • watch part of a program you’re auto recording. You find the receiver didn’t on-demand record a program. What You Can Do If the receiver runs out of room to auto • record a program, it starts to erase the oldest part of the program to make room • for new audio and video. To make sure you can watch all of a program, on-demand record it instead of auto recording it.
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Device Codes These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not listed or if the codes do not work, the remote may not control your device. In some cases, codes may operate some but not all buttons shown in this guide. TV Codes TV Programming in AUX mode: Daewoo Press 0 before entering the TV code.
Chapter 4 Reference TV MTC Codes 505, 506, 516, 523, 573, 627, 652, 653, 654, 680 Multitech 657 NAD 502, 617, 627, 631, 635, 637, 654 National 509 NEC 505, 506, 507, 517, 523, 573, 627, 651, 652, 653, 654, 731, 732 TV Radio Shack/Realistic RCA Symphonic 632, 657, 662, 692, 694, 846 Tandy 521, 605 503, 505, 548, 630, 633, 634, 636, 641, 645, 646, 648, 650, 651, 652, 653, 654, 656, 691, 698, 701, 708, 715, 716, 725, 742, 749, 763, 776, 805, 830, 831, 832, 863, 864 Tatung 509, 651, 698 Techn
Device Codes VCR American High CODES VCR CODES VCR CODES 678 JCL 678 Quartz 581 Amstrad 588 Jensen 595, 682 Quasar ASA 556 JVC 554, 678, 770, 771, 772, 805, 806 Asha 675 561, 562, 581, 592, 594, 682 Radio Shack 512, 607, 610, 676 Kenwood 562, 581, 592, 594, 682 Radio Shack/Realistic 581, 584, 588, 675, 678 Kodak 676, 678 Radix 676 LG 676 Randex 676 Lloyd’s 588 RCA Logik 589, 681, 685 518, 525, 591, 595, 605, 607, 615, 649, 675, 678, 773, 774, 775 Luxor 518 Realis
Chapter 4 Reference TV/VCR Combo DVD Players Codes Programming for combination devices: Program JVC 689, 711, 850, 861, 862, 863 the remote control in TV mode and then in VCR mode. Konka 637, 638, 753 Koss 745 Magnavox 661 TV/VCR Codes Programming in AUX mode: Press 2 before entering the tuner/amplifier code.
Device Codes Tuner/Amplifier Sony Codes 639, 645, 687, 728, 729, 730, 765, 766, 769, 771, 773, 775, 776, 777, 778, 781, 782, 784, 787, 789, 793, 794, 803, 811, 812, 813 Soundmatters 763 Teac 684 Technics 643, 644, 652, 768, 804, 805, 843 Toshiba 710 Victor 703 Yamaha 663, 730, 731, 732, 733, 823, 834, 841 using the DVD code.
Chapter 4 Reference Notes Page 114
Appendix Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
Appendix If You Need Assistance 1. 2. 3. 4. 5. 6. Call the Customer Service Center at 1-800-333-3474. Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the Important System Information menu to find these numbers. A Customer Service Representative will assist you. If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative.
Residential Customer Agreement For purposes of this Residential Customer Agreement (the "Agreement") and any customer agreement(s) applicable to the promotion(s) under which you are receiving Services and/or Equipment from DISH Network (each, a "Promotion Agreement"): (i) "you" and "your" refer to you, the DISH Network subscriber; and (ii) "DISH Network," "we," "us" or "our" refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.
Appendix Services, we have no obligation to replace or supplement such programming, programming packages or other Services. You are not entitled to any refund because of a deletion, rearrangement or change of any programming, programming packages or other Services. J. Promoional Offers and Items.
Residential Customer Agreement Service Access Fee $6.00 You do not subscribe to applicable required minimum monthly programming. Transactional Fees Type of Fee Amount Description of When Fee Applies Check by Phone Fee $9.99 You make a personal check payment using our automated phone system or through our customer service center. External Hard Drive Activation Fee $39.99 One time fee charged if you have a ViP receiver and you choose to connect an external hard drive to that receiver.
Appendix E. Restarting Your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be wholly relieved from any and all of our duties and obligations under this Agreement.
Residential Customer Agreement C. Smart Cards. Receiver(s) are equipped with a conditional access card ("Smart Card") inserted into a slot or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network.
Appendix B. Return of Leased Equipment. Upon cancellation or disconnection of your Services, you must contact our customer service center or call the telephone number set forth in any applicable Promotion Agreement to schedule the return of your leased Equipment. If you do not return such Equipment undamaged and in working order, normal wear and tear excepted, you are responsible and must pay us certain charges as described in any applicable Promotion Agreement. C. Defects and Damages.
Residential Customer Agreement 9. GENERAL A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill insert, it will be considered given the day after it is deposited in the U.S.
Appendix Staying Legal Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 and imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner.
Compliance Information Statement EchoStar Technologies Corporation, 94 Inverness Terrace East, Englewood CO., (303) 706-4000, declares that: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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Index Index A Dish Antenna System Connecting 29 Dish Home 8 DishPVR 69 Auto Record and On-Demand Record at the Same Time Arrow Buttons 19 Arrows/Select 19 Attach a UHF Antenna 23 Attach a UHF Attenuator 33 Auto Recording 64, 69 Automatic Event Timer 57, 63 64 Auto Recording 64, 69 Copy Recordings to Videotape 70 DishPVR Recorded Events Menu 67 Once You’ve Made One or More Recordings On-Demand Recording 66, 70 Recorded Event’s Info Menu 67 Displaying Program Information 50 DVR 1 DVR Events 66 DVR Featur
Index H N Hiding Adult Channels 79 Highlighting a Choice in a Menu Highlighting Menu Options 45 Naming a Favorites List 54 Nearby TV Changing Output Channels 27 Coaxial Connections 24 Connecting 24 Power 19 RCA and S-Video Connections Recording 19 Remote Control 22, 26 Remote Control 1 2, 25 TV1 Connections 20 TV1 Power 19 46 I Important Information About This Receiver Installation Summary 30 Installing Batteries 23 1 L Languages Changing 83 Legal Notices 124 Limited Warranty 115 List of Choices in th
Index Themes 71 Themes and Search 5, 7, 44 Search 72 Search History 73 Themes 71 Timer Conflict 60 Timers 10, 54 Automatic 57, 63 Before a Timer Operates 55 Deleting 61 Frequency 55 Maximum Number 60 Overlapping 59 Quick Record 56 Reviewing and Editing 60 Special Considerations 61 Types 55 Using 54 Tips Conventions 2 Troubleshooitng Using DVR Features 107 Troubleshooting Tables Buying a Pay Per View Program 104 Changing Channels 104 Hearing a Program 101 On-Screen Messages 98 Using Event Timers 106 Using Fa
Index Notes Page 130
Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages on page 4).
