Warranty

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discoverbattery.com
WARRANTY CLAIM PROCEDURE
In the event of an alleged defect, you must make a warranty/service claim to the original Discover agent,
dealer, or distributor that sold the Battery to you within fteen (15) days of the alleged defect date. If you
are unable to contact the original seller, you should contact Discover by visiting www.discoverbattery.com/
support.
NOTE: If your Battery was included in a purchase from an Original Equipment Manufacturer (OEM) as part of
the equipment, you must contact the OEM for service and support in the event of an alleged defect or Battery
failure.
A Battery warranty or parts and service claim must include:
1. Proof of original purchase that includes date and identity of purchaser, name of authorized seller,
Battery model number, serial number and purchase price. Please notate the transaction currency, if
not in USD.
2. Description of the alleged defect.
3. Battery data logger download for analysis.
4. A description of the installation location and environment.
5. The shipping address for the repaired or replaced product.
After receiving a Return Materials Authorization (RMA), you must pack the authorized Battery, along with
copies of the information required (1~5 above), in an appropriate shipping container or packaging with the
Discover RMA number clearly marked on the packaging. Unless directed otherwise, you will be required
to prepay all shipping charges to the destination designated by Discover. You must insure the shipment, or
accept the full risk of loss or damage during shipment. Discover is not responsible for shipping damage caused
by an improperly packaged Battery, or the repair costs that might result therefrom. Alternatively, Discover may
require you to hold the Battery on site and permit an examination by a Discover representative.
HELPFUL HINT: Take pictures of the Battery before and after packaging it for shipment.
If Discover determines that the defect is a warranted, Discover at its sole discretion will repair, or replace the
defective product with a new or refurbished product. Alternatively, Discover may provide credit towards the
purchase of a new Discover product.
In the event that the needed Battery is no longer in production or not available, Discover at its option, may
replace it with a different Battery having equivalent function and performance, or provide a prorated refund
based on the original purchase price and the remaining portion of the Service Life.
Any repaired, or replacement, Battery will only be warranted for the remaining unused portion of the original
Limited Performance Warranty. The cost and responsibility for removal of the defective Battery and its
shipment to Discover, and all other costs related to the replacement process, will be the responsibility of the
User.
Applicable Law and Effective Period
This Limited Warranty is subject to the laws of the province of British Columbia. This Limited Warranty is
effective for sales of Batteries occurring after February 28, 2020.
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