DISC MAKERS ELITE TROUBLESHOOTING GUIDE TABLE OF CONTENTS FAQ ………………………………………………….... Page 2 Flexware Error Codes……………………………..… Page 7 Disc Printer LED Status Codes …………………..…. Page 8 Reinstalling Flexware ……………………….….….… Page 9 Defragmenting Your PC’s Hard Drive …………...… Page 14 No Drives in Flexware ……………………………….. Page 16 Disabling AutoRun ……………………………………Page 18 Disabling Drives in Flexware ……………….………. Page 19 Error Closing Printer Tray ……………………...….. Page 20 Loader Driver Reinstall …………………………...
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FREQUENTLY ASKED QUESTIONS Unit does not power on. Check the connections for the power cable(s) and ensure that the power outlet is working properly. Make sure the rear-panel power voltage setting matches the voltage of your power outlet. Make sure you have the hard power switch set to “On” ( I position) and see if the power supply’s fan is spinning..
DISC MAKERS ELITE TROUBLESHOOTING GUIDE Will my Elite work with Microsoft Vista? Disc Makers Elite duplicators are not compatible with Microsoft Vista. Tracking Spindle Servo Error. This error is usually seen when a drive has begun to fail. Make sure the drive’s firmware is up to date. If you continue to get this error message, the drive may need to be replaced. Autoloader not found by Flexware. Be sure the PC that the Elite is hooked up to has USB 2.0. Reboot your PC. Reseat the USB cables.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE Drives not ejecting or Flexware is hanging after burning. Disable Autorun. Please follow the “Disabling Autorun” procedure. Does the PC need to be defraged? Please see the “Defragmenting Your PC’s Hard Drive” procedure. Be sure you are not using Remote Desktop to access the Elite or PC. Be sure that all Power Saving/ Screensaver settings are disabled. Error Opening/ Closing Printer Tray error message from Flexware. Make sure the print queue is empty.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE Banding on printed label. Please follow the “Banding with the Autograph 7” procedure. Try different ink cartridges. Purge the ink cartridges by dabbing (do not rub) the bottom of the ink carts with a paper towel dampened with rubbing alcohol. Printer may need to be cleaned. Please follow the “Cleaning the Autograph 7” procedure. Try a different label. Go to Start > All Programs > Flexware > Disc Printer Utilities to Calibrate Cartridges and Check Ink Levels.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE Arm not picking from Input Spindle. Be sure there is no bright light or windows with a lot of light coming through around the machine. Make sure the arm is hitting the disc centered. If it is not, please follow the “Using Flexware to Set Positions” procedure. Reseat the Pick Arm Cable. Be sure the black rubber “O-Ring”, ball bearing and piston are in the picker. Make sure the disc is not rubbing on one or more of the Input Spindles.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FLEXWARE ERROR CODES AL Error 14 - Top Sensor Error Reseat Pick Arm Cable. Check for any kinks in the cable or wear and tear. Shut down the Elite. Remove the power cable and push the soft power switch (on the side or back) 5 or 6 times. Power back up and try again. Make sure that the small felt pad facing down at the top of the S-Rail is flat. If needed, place a small piece of scotch tape over it to flatten it out. Replace Pick Arm Cable.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISC PRINTER LED STATUS CODES The Disc Printer powers up automatically. You do not need to press any buttons. BlinkPattern Status Top: Steady Green Bottom: Steady Yellow All OK. Printer is on, cartridges are detected Top: Blinking Green Bottom: Yellow: Off Printer is preparing to print or is printing. Top: Steady Green Bottom: Yellow 2 Blink Pattern Cartridges are not detected.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE REINSTALLING FLEXWARE 1. Click “Start” and then “Control Panel”. Once there, click “Add/ Remove Programs”. 2. In “Add/ Remove Programs” choose “Flexware” and “Remove” 3. After Flexware is removed, go into the C Drive* (*this may vary depending on your PC’s configuration) > “Program Files” > and delete the remaining Flexware folder. This is very important. 4. 5. 6. Then empty your “Recycle Bin” and reboot your PC.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 7. Click on “Automated CD and DVD Duplicators”. 8. Click the arrow button next to “Elite Systems 2006-present (PC)”. 9. Depending on what type of Elite System you have, download the corresponding Flexware version.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. Choose the “Save” option and tell it to save in a place you can access later. 11. After the download is complete, unzip the downloaded file. It should unzip it to the same folder it was saved.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 12. Open that folder and there will be a file called “FlexInstaller.msi”. Double-click this. It will open the “Flexware Setup Wizard”. Click “Next”. 13. You can then click “Next” in the next window unless you would like to make any changes. 14. The next window will let you know that the installer is ready to install Flexware on your computer. Click “Next”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 15. The last window will let you know that Flexware has been successfully installed. 16.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DEFRAGMENTING YOUR PC’S HARD DRIVE When information is placed on a drive, sometimes it becomes fragmented and placed in different spots on the system. This guide is to inform you how to defragment the hard drive. This will allow for faster data transfer and more consistent burns. 1. Go into My Computer through the start bar or a desk top icon. 2. Right click the C Drive, or the drive you are trying to defrag. 3. Go to properties. 4. Click the “Tools” Tab.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. You should see this screen (above). From here you can run error checking (check to make sure no errors exist in the drive) and if defragmenting is necessary. When you click the “Defragment Now” button there will be a button that says “Analyze”. Click that button. This tells you the system needs to be defragged. Defragging takes a bit, so just start the process and let it run.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE NO DRIVES IN FLEXWARE 1. Open My Computer > C Drive (or whichever Hard Drive Flexware is installed) > Program Files > Flexware. 2. In the Flexware Folder, you should see an executable file called “EditRegistry”. If you do not see this file, please skip down to the next page. If you do see it, please proceed. 3. Double Click “EditRegistry”. A window will flash up on the screen very briefly. After that, please reboot your PC.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 1.In the top toolbar of the Flexware folder, click on “Tools”, then “Folder Options. 2. In the Folder Options window, click the “View” tab. Then click the “Show hidden files and folders” button in the center window. Then click “Apply” and “OK”. “EditRegistry” should now be in the Flexware folder.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING AUTORUN 1. Click on Start, then click Run. 2. Type “Regedit” and click “OK. 3. Expand: - HKEY_LOCAL_MACHINE - System - Current Control Set - Services - CD ROM (double click) 4. On the right side window double- click Autorun. 5.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING DRIVES IN FLEXWARE 1. In Flexware, click on the purple briefcase (Utilities). 2. Go to the Configuration tab. All of the drives in the Elite and your PC will be listed. Choose one of drives in the Elite. *Drive count and information will vary. 3. Click “Update”. You will now use only that drive in Flexware. Repeat for each drive to test the drives.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE ERROR CLOSING PRINTER TRAY 1. Open the printer door. This will allow the printer cartridges to slide to the center of the opening. After doing that, remove the printer cartridges and close the tops of the cartridge carrier. 2. Close the printer door. This will allow the printer cartridge carriage to return to the home position. Allow the cartridge carrier to cycle and come to rest. 3. Remove all cables (printer control, USB and power cables).
DISC MAKERS ELITE TROUBLESHOOTING GUIDE LOADER DRIVER RESINSTALL 1. With the Autoloader powered on and connected to your PC, open Add/ Remove Programs. In there, you should see something called “FTDI USB Serial Converter Drivers”. 2. Click the “Change/ Remove” button. 3. A window will come up that says “If your USB device is connected, please unplug it now…”, unplug the device and hit the “Continue” button. 4. After the Uninstall is complete, click the “Finish” button. 5.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. Windows will ask if you would like Windows to install the hardware. Choose the “No, not this time” option then click “Next”. 11. Choose “Install from a list or specific location” option then click “Next”. 12. Check the “Search removable media” and “Include this location in the search. Click the “Browse” button and point the installer to the Flexware CD and click “OK” then “Next”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 13. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 14. Another “Found New Hardware Wizard” will come up saying that it found a “USB Serial Port”. Again, choose the “No, Not this time” option and click “Next. 15. Choose “Install from a list or specific location” option then click “Next”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 16. Check the “Search removable media” and “Include this location in the search. Click the “Browse” button and point the installer to the Flexware CD and click “OK” then “Next”. 17. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 18.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE WINDOWS INSTALLED LOADER DRIVER REINSTALL 1. With the Autoloader powered on and connected to your PC, open Add/ Remove Programs. In there, you may see something called “FTDI USB Serial Converter Drivers”. *If you do see it, Click the “Change/ Remove” button. If you do not see it, proceed to the next step. 2. A window will come up that says “If your USB device is connected, please unplug it now…”, leave the device plugged in and hit the “Continue” button. 3.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 7. Unplug the USB cable and reboot your PC. You are now ready to reinstall the Loader Drivers. 8. Place the Flexware install CD in your CD/ DVD drive and plug USB cable to the back of your PC. If you do not have your Flexware CD, go to: http://www.discmakers.com/techsupport/downloads/Elite2006PC.asp from this page, download the respective USB Driver for your Elite system. 9.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 13. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 14. Another “Found New Hardware Wizard” will come up saying that it found a “USB Serial Port”. Again, choose the “No, Not this time” option and click “Next. 15. Choose “Install from a list or specific location” option then click “Next”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 16. Check the “Search removable media” and “Include this location in the search. Click the “Browse” button and point the installer to the Flexware CD and click “OK” then “Next”. 17. A window will come up that asks you if you would like to “Continue Anyway” or “STOP Installation”. Click the “Continue Anyway” button. After the installation is done, click the “Finish” button. 18.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PRINTER DRIVER REINSTALL 1. Click Start, then Printer & Faxes or access it from the Control Panel. 2. In Printers & Faxes, click your Disc Printer and delete it. Then Click on File and Server Properties (see above). 3. In the Print Server Properties box, click the Drivers tab, then select the Disc Printer and Remove it. Now disconnect your printer and reboot your computer. 4. Once the pc is booted back up, follow this link: http://www.discmakers.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Choose “CD printers and DVD printers”. On the next screen click the download button for the Autograph 7 driver. 6. A File Download box will come up. Choose “Save”. Then choose a location on your computer to save the file. Your Desktop is a good place. 7. When the download is complete, click the “Open” button. This will extract a folder called “DiscPrinterv1.1” to a folder in the same location as the download. 8. Now connect the printer to your PC.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 10. In the next box choose “Include this location in the search”, browse for the “DiscPrinterv1.1” folder and click Next”. 11. Once Windows has found the driver, it will bring up a box that says the software has not been digitally signed by Microsoft. Click “Continue Anyway”. 12. Another box may come up that asks for certain files needed for installation. Browse to the “DiscPrinterv1.1” folder and click OK. 13.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE ADJUSTING BELT TENSION ON THE AUTOGRAPH 7 2. Slide this rail forward and hold it in place. 3. Tighten the screws. 1. Loosen these two screws.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PRN CREATION FOR THE AUTOGRAPH 7 1. Be sure that your Disc Printer is connected to the PC, the driver and Discus are installed. 2. Open Discus and start a new job. 3. Create your label. You can do this by choosing and adding text (in the “Text” Tab) to the various pre-made canvases or by importing a file. Note: Images you can import have to be in the following formats: JPEG, TIFF, BMP or PSD. 4. Click on the “Print” tab.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 8. Click ok and a “Print to File” will appear. Type the name of your label in the following format, “c:\labelname.prn”. The “c:\” and “.prn” are constants, the “labelname” is what you choose it to be as per the example bellow. Note: You can not open a PRN file once it is made follow the next step if you choose to save the label in an editable format. 9. If you choose to save the file for future edits, click on “File” and “Save”. 10.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE CLEANING THE AUTOGRAPH 7 1. You will need to dampen some cotton swabs and a paper towel or tissue with some rubbing alcohol. 2. Remove power from the printer and open the lid. 3. Remove the cartridges and clean the copper contacts on the cartridges and cartridge carrier. 4. Next, thoroughly clean the thin, clear, tinted decoder strip running East/ West inside the printer.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FLEXWARE PRINTER ALIGNMENT 1. Remove the printer from the robotics. On the plate the printer is sitting on you will notice a small “L” bracket on the front of the printer. Remove this completely and keep it in a safe place. On the back of the printer you will see four thumbscrews, loosen but do not remove these (you may need a pair of pliers if they are too tight). 2. Place the printer back on the duplicator and reconnect all cables.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Open the tray on the printer. Make sure there are CD’s in the input area. Click on “Print From Input”. The arm will go and pick up a disc and place it in the printer. 6. Use this to align the arm by standing over the printer tray and moving the printer into the proper position so the disc is dropped centered between the four screw heads. 7. A window will come up that says “disc will now be placed on the accept spindle”. DO NOT hit “OK”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE BANDING WITH THE AUTOGRAPH 7 1. Click Start, then Printers & Faxes. Right click the Disc Printer and hit Printing Preferences. 2. On the Paper/ Quality tab, change the paper type to “hp premium plus photo paper, glossy. (This will change the Print Quality to “Best”*). Click “Apply”, then “OK”. This should take care of the banding problem. *The change in Print Quality may increase printing time, drying time and ink usage. 3.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE DISABLING MASK SETTINGS 1. Click Start > Printers & Faxes. 2. Right click the “Disc Printer” and click “Printing Preferences”. 3. Go to the “Mask Settings” tab. 4. Be sure the “Enable Masking” box is unchecked. Click “Apply” then “OK”.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE USING FLEXWARE TO SET POSITIONS Flexware includes a utility program that can be used to adjust the location that the pickarm arm travels to when picking up or placing a disc at each position. In the example below, the disc is being placed too far forward in the printer’s tray. We will use the utility to make the arm place the disc farther back in the tray. Disc has been placed too far forward. Disc properly placed between pegs of printer’s tray.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE A window will open with a diagram of the unit and slider bars for the Printer, Drive, Output and Input positions. Click the “Retrieve Current” button. The number by each slider will now display the current value for that position. To make adjustments, move the slider bar with your mouse. You may also click on the slider bar and then use the arrow buttons on the keyboard to move the slider.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE You will see “Positions Set” at the top of the window under the Submit button once the new values were successfully saved. To test your new values, you may click on the Manual Control tab at the top of the window. To use Manual Control, first click the Calibrate button. The arm will swing back and forth. The other buttons will now be available. You can then click on the function you wish to test.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE FLEXWARE DRIVE ALIGNMENT 1. In front of the drives on the base of the unit you will see two screws (they can be black thumbscrews or Phillips head screws), loosen but do not remove these (you may need a pair of pliers or a Phillips head screwdriver if they are too tight). 2. Make sure there is media in the input (blank disc) area. 3. Open Flexware and go to “Utilities”. 4. Once there, click on the “Manual Control” tab.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PICK ARM INSTALLATION 1. Do not power on the Elite 2. Remove Picker Arm and black pins from packaging 3. Attach new arm 4. Separate the 2 black pins. The outer part that spreads has a small pin inserted that causes the arms to separate.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. With the Pick Arm in place, insert the outer shell that spreads then insert the inner pin. Repeat for the other side of the Pick Arm. 6. Connect Picker Cable 7.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE PICK ARM CABLE INSTALLATION 1. Please remove original cable from unit, cutting plastic ties that hold the cable to the column. 2. Please take a moment to look at the replacement cable. The cable has a side that has a seam while the other is perfectly smooth. It is important to follow the instructions concerning the two sides. 3. Connect the replacement cable to the RJ-11 jack on the top of the robotic arm column as shown in the picture.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 5. Now secure the cable to the picker arm as shown in the picture below. 6. Manually move the arm to the bottom of the input bin, allowing just enough cable so the arm can reach the bottom. Tighten all the ties and snip off the excess.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE BOXING UP YOUR ELITE FOR SHIPMENT – OLD STYLE 1. Remove all pieces except bottom inner piece. 2. Place unit as far forward in packaging as possible. 3. Place cover over unit matching the front of the bottom with the top.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 4. Place a foam corner on each corner.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE BOXING UP YOUR ELITE FOR SHIPMENT – NEW STYLE 1. Remove the inner packaging from the box and unfold onto the floor on a flat level surface. 2. Remove the picker arm and spindles from the Elite unit and place on the board as shown below. 2. Raise the sides of the packaging and place the cardboard brace on the cut outs located towards the rear of the box as shown below.
DISC MAKERS ELITE TROUBLESHOOTING GUIDE 3. The box is designed for 2 individuals to lift and place into the outer carton. Each person should grasp a handle and place the unit in the box. Then slide one foam pad directly behind the unit and one in front of the unit. Use a piece of packing tape to secure the flaps on the inner packaging. Then use packing tape to close the external box.
