Operation Manual

27
6 Troubleshooting
GB
6 Troubleshooting
6.1 Before you send in the appliance
Before sending the appliance to Royal Appliance Customer Services, use
the following table to check whether you can solve the problem yourself.
6.2 If the appliance is defective
If the power cord of the appliance is damaged, it must be replaced by the
manufacturers, their authorised service representative or a similarly quali-
fied person to avoid danger.
Never use a defective appliance or operate an appliance with a defective
power cord. Bring or send defective appliances to a specialist dealer or to
Royal Appliance Customer Services for repair. Address ZPage 88, "Inter-
national Service".
6.3 Disposal
Dispose of the appliance in compliance with the environmental pro-
tection laws of your country.
Electrical waste may not be disposed of together with domestic waste. Use
local old-appliance collection points instead.
6.4 Warranty
We offer a warranty of 24 months from the date of purchase for the
appliances we sell.
Within this warranty period, we will correct all defects free of charge that
are due to material or manufacturing faults, either by repair work or replac-
ing the appliance or accessories, at our discretion (damage to accessory
parts does not automatically lead to the entire appliance being replaced).
Damages due to inappropriate use (operation on wrong voltage or type of
current, connecting to unsuitable power supplies, breakage, etc.) are ex-
empt from warranty, as are normal wear and minor defects that only negli-
gibly affect the appliance's value or serviceability.
Interventions by unauthorised parties and the use of spare parts not sup-
plied by Royal Appliance make the warranty null and void. Consumable
parts are not included in the warranty and therefore must be purchased by
the customer!
The warranty is only valid if the date of purchase has been acknowledged
by the dealer's stamp and signature on the warranty card or if a copy of the
invoice is included with the appliance that has been sent in. Warranty work
does not extend the warranty period nor does it constitute a claim for a new
warranty!
Send us the appliance with the water tank emptied and a short description
of the defect in block capitals. Head your accompanying letter with the
comment ‘warranty claim’. Send it to the following address, including the
warranty card or a copy of the receipt:
ZPage 88, "International Service"
WARNING:
Danger of injury! Never use a defective appliance or operate an appli-
ance with a defective power cord.
Problem Possible cause
Solution
Steam ready in-
dicator is
not on after
switching on or
goes out just af-
ter switching on
The overheating protection device has tripped due to
an empty water tank.
Disconnect power cord from mains, release the last re-
serves of steam, let the appliance cool for about thirty
minutes and fill the water tank (ZChapter 3.5, “Filling
the water tank”).
Water tank and/or heating elements are calcified.
Decalcify the appliance (ZChapter 5.6, “If required: de-
calcify the appliance”).
Water tank cap
cannot be
opened after
you have pul-
led the plug,
discharged the
remaining
steam, and ha-
ve allowed it to
cool for at
least 30 minu-
tes.
The pressure in the water tank is still too high or the
safety valve integrated into the water tank cap is stuck.
Press the steam button again to discharge any remain-
ing steam. If this is not enough, press the red pin in the
water tank cap with a sharp object (e.g. a pen) and re-
lease the water tank cap for opening in this way.
Problem Possible cause
Solution
The appliance
is steam ready,
but no steam is
produced when
the steam but-
ton is pressed
The child safety device/lock (Fig. 1/22) of the steam
button (Fig. 1/21) is not released.
Release the child safety device/lock of the steam but-
ton (ZChapter 4.2, “Steam cleaning procedure”).
The steam channels are calcified.
Decalcify the appliance (ZChapter 5.6, “If required: de-
calcify the appliance”).
The nozzles are clogged by limescale.
Clean the nozzles , e.g. using the cleaning needle
(Fig. 1/47*, *optional).
The floor is
spotty after
cleaning
The cleaning-cloth may have been dirty or have be-
come worn-out due to improper care.
Replace the cloth with a clean or new one (ZChapter
6.3, “Disposal”).
You may have been cleaning too long in one place.
Never work the steam cleaner on one spot for too long.
NOTE:
If you cannot solve the problem following these instructions, contact
Royal customer service ZPage 88, "International Service".
M319.book Seite 27 Freitag, 25. März 2011 9:20 09