Operation Manual

54
8 Troubleshooting
8 Troubleshooting
8.1 Before you send in the appliance
Before contacting your authorised Dirt Devil dealer, Dirt Devil service partner or appliance market, first
follow the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance, put it into the
neutral position, and disconnect it from the mains before starting troubleshooting ZChapter 5.6,
“Putting the device into the neutral position”.
Problem Possible cause Solution
Appliance will
not go into oper-
ational readi-
ness mode or
suddenly stops
producing
steam.
Water tank has not be
mounted correctly.
Mount the water tank again, ZChapter 3, “Filling the
water tank”.
Water tank is empty. 1. Switch off the appliance ZChapter 5.6, “Putting
the device into the neutral position”.
2. Fill the water tank, ZChapter 3, “Filling the water
tank”.
3. If the overheating protection has tripped, wait
about 45 minutes before connecting the appli-
ance again.
The overheating protec-
tion device has tripped
due to an empty water
tank.
Pump of the de-
vice can be
heard but the
device does not
produce steam
Water filter cartridge is
too dry.
1. Remove the water filter cartridge.
2. Put in water for a few minutes.
3. Then put the water filter cartridge back in,
ZChapter 7.1, “Checking/replacing the water fil-
ter cartridge”.
Air in the pump 1. Remove the water filter cartridge.
2. Press the steam button and let the appliance run
for a few seconds.
3. Then put the water filter cartridge back in,
ZChapter 7.1, “Checking/replacing the water fil-
ter cartridge”.
Cleaning
performance is
not satisfactory
even though the
appliance is
working fine.
The floor was not cleaned
beforehand with a vacu-
um cleaner or brush.
Ensure that the floor has been cleared of loose dirt
before cleaning with the steam mop.
Stains are stubborn. Repeat the cleaning process several times.
If that is not enough, remove the stain before steam
cleaning.
Micro-fibre cleaning cloth
is dirty.
1. Switch off the appliance ZChapter 5.6, “Putting
the device into the neutral position”.
2. Wait for about 5 minutes. You can now remove
the cold micro-fibre cleaning cloth and replace
with a fresh one, ZChapter 8.2, “Accessories
and spare parts”.
Water filter cartridge is
worn out.
Replace the water filter cartridge, ZChapter 7.1,
“Checking/replacing the water filter cartridge”.
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