Technical data

49
10 Warranty
GB
10 Warranty
10.1 Warranty conditions
We offer a warranty of 24 months from the
date of purchase for the appliances we sell.
Within this warranty period, we will correct all
defects free of charge that are due to material
or manufacturing faults, either by repair work
or replacing the appliance or accessories, at
our discretion (damage to accessory parts
does not automatically lead to the entire appli-
ance being replaced). The warranty does not
cover damage due to improper use (operating
on the wrong power type/voltage, connecting
to unsuitable power sources, breakage, etc.),
normal wear and defects that only insignifi-
cantly affect the value or the serviceability of
the appliance.
Intervention by unauthorised parties or the
use of parts other than original Royal Appli-
ance spare parts cause the warranty to be-
come null and void. Wear parts are not includ-
ed in the warranty and therefore must be
purchased by the customer! The warranty is
only valid if the date of purchase is confirmed
by the dealer's stamp and signature on the
warranty card or if a copy of the invoice is in-
cluded with the appliance that has been sent
in. Warranty work does not extend the warran-
ty period nor does it constitute a claim for a
new warranty!
10.2 In case of a warranty claim
To make a claim under warranty, send us the
appliance with its dust container empty and a
short description of the fault in block letters.
Head your accompanying letter with the com-
ment “warranty claim”.
Send it to the following address, including the
warranty card or a copy of the receipt:
ZPage 170, ‘International Service’
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