Technical data
37
6 Troubleshooting
GB
6 Troubleshooting
6.1 If the appliance does not work as it should
See if you can solve the problem yourself by following the steps in the table below.
Problem Possible cause / solution
The appliance will
not switch on.
The tube and/or the handle are not installed correctly.
Push the tube or the handle powerfully into the holder as described
ZChapter 3.2, ‘Attaching the tube and handle’.
The battery pack has not been inserted or has been inserted incorrectly.
Insert the battery pack as shown, ZChapter 3.3, ‘Inserting the battery pack’.
The battery pack has been inserted, though is not charged.
Charge the battery pack as described, ZChapter 3.4, ‘Charging the battery
pack’.
The appliance will
switch on but one
or several brush
rollers will not turn.
One or several brush rollers are blocked or were not inserted correctly after
cleaning.
Clean and mount the brush rollers as described Z Chapter 5.4, ‘Cleaning the
brush rollers’.
The appliance
works perfectly,
however, the
cleaning result is
unsatisfactory.
The sweeping performance set is inappropriate.
Adjust the sweeping performance to the ground to be swept as described
ZChapter 4.2, ‘Adjusting the sweeping performance’.
The dust container is full.
Empty the dust container as described ZChapter 5.3, ‘Emptying the dust
container’.
The appliance will
switch on, but
turns itself off just
after.
The battery pack has reached the end of its life.
1. Order a new battery pack ZChapter 6.2, ‘Ordering accessories and
spare parts’.
2. Insert the new battery pack ZChapter 3.3, ‘Inserting the battery pack’.
3. Dispose of the worn out battery pack ZChapter 6.4, ‘Disposing of the ap-
pliance and battery pack’.
NOTE:
If you cannot solve the problem using this table, contact our customer service department
(ZPage 130, ‘International Service’) and describe the problem to us. Our staff are specially
trained for such cases and can help you get to the bottom of the matter in a targeted manner, and
solve the problem. In this way, any inconvenience of having to send your appliance to us can be
avoided, and you can use it again quicker.
M668.book Seite 37 Donnerstag, 22. März 2012 10:57 10