Operation Manual

18
NOTE:
If you were unable to solve the problem using the information in the table above, please contact
our Customer Service (UK) 0330 026 2626.
Problem
Solution
Is there an
accessory missing?
Check the ‘This pack contains’ panel on the box to make sure the
part is included with your steamer.
Why does my
steamer have no
power?
Check the on/off control dial position.
Check the amber light is illuminated.
The plug may not be fully pushed into the electrical socket.
Check the fuse in the plug if this needs replacing, always replace
with a British 13amp fuse.
Why is the steamer
not producing
steam?
There may be no water in water tank, check the water tank has
water.
Check the water tank cap is securely fitted onto the water tank.
The water may not yet be at temperature. The steamer will take
approximately 30 seconds to heat up.
Steam path may be blocked. Go to ‘Let’s talk technical’.
Check steam control dial has been turned to ‘on’.
Water tank level may be low, refill with water.
Why won’t the
microfibre pad pick
up dirt?
The microfibre pad may already be saturated or dirty.
Wash the microfibre cleaning pad, go to ‘Taking care of your
machine’.