Manual

page 80 of 93 EXBOX.RAV Manual - Version 1.1
CHAPTER 6: Troubleshooting and Maintenance
Troubleshooting
To identify a possible defect with the device please consult the following table.
If the fault cannot be resolved using these instructions, please contact your local
DirectOut representative or visit support.directout.eu.
CHAPTER 6: Troubleshooting and Maintenance
Issue Possible reason Solution
Device
doesn’t work.
Power supply is
broken.
Check that the power supply switch is on,
that the device is connected to the power
supply and that the socket is working.
Defective fuses must be exchanged by
qualified service personal only.
Optical port
does not
work.
Optic is dirty. Use an air supply to carefully remove any
dust.
Never use objects for cleaning.
No signal at
the output
port.
Connections (input /
output) are mixed up.
Check the connections and change the
cables if necessary.
Check the routing matrix.
No signal at
the output
port.
Signal cable defective. Exchange the signal cable.
No signal at
the output
port.
Connectors of the
signal cable are dirty.
Use an air supply to carefully remove any
dust.
Never use objects for cleaning.
or
Exchange the signal cable.
MADI signal
at the input is
not stable.
Signal source is
defective
or
bad signal condition
(Jitter > 1 ns) - e.g. due
to exceeded length
or bad screening
attenuation of signal
cable.
Change the source
or
use appropriate cables.
LED PTP
blinking red
NET I/O not in sync
with the device's clock
source
Sync to PTP
or
Enable Fast™SRC