User guide

Troubleshooting the Polycom VVX 1500 C Phone
4 - 3
Upgrading the Polycom VVX 1500 C Phone
Symptom Problem Corrective Action
You want to upgrade the
Polycom VVX 1500 C.
You must perform additional steps before
rebooting the phone to download the new
SIP software. Refer to “Technical
Bulletin 53522: Upgrading the Polycom
VVX 1500 Phone to SIP 3.2.2” at
http://www.polycom.com/usa/en/support/v
oice/soundpoint_ip/VoIP_Technical_Bullet
ins_pub.html .
The VVX 1500 D phone will not
upgrade when provisioned by a
Polycom CMA system.
The VVX 1500 D phone is not
running Polycom UC Software
3.3.0 .
Do the following:
• Upgrade the VVX 1500 C phone to UC
Software 3.3.1 using the provisioning
server. Refer to Upgrading the
Phone’s Software on page 3-16.
• Ensure that the Polycom CMA system
is running software version 5.0 or
later.
• Change the appropriate CMA
parameters through the phone’s user
interface. Refer to Enabling
Provisioning Using a Polycom CMA
System on page 3-18.
The software on the VVX 1500 C phone
can now be upgraded through the
Polycom CMA system.