User guide

4 - 1

Troubleshooting the Polycom VVX

1500 C Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use the Polycom® VVX® 1500

C phone in a Cisco® Unified Communications Manager environment. The

phone can provide feedback in the form of on-screen error messages, status

indicators, and log files for troubleshooting issues.

For detailed information on error messages, log files, testing the phone

hardware and phone issues—along with likely causes and corrective actions—

refer to the “Troubleshooting” chapter of the latest Administrator’s Guide for the

Polycom UC Software.

This chapter presents phone issues, likely causes, and corrective actions for the

Polycom VVX 1500 C phone in a Cisco Unified Communications Manager

environment. Issues are grouped as follows:

• Calling

• Polycom VVX 1500 C Display

• Upgrading the Polycom VVX 1500 C Phone

Review the latest Release Notes for the UC Software for known problems and

possible workarounds. For the latest Release Notes, go to

http://www.polycom.com/support/voice/business_media_phones/vvx150

0c.html .