Setup guide

4-Camera H.264 Security System Setup Guide

APPENDIX B: TROUBLESHOOTING

$ The DVR is showing real-time images with bad image color, brightness

distortion, etc.

• Verify that the PAL/NTSC setting for the BNC output is congured correctly (NTSC). Improper settings can cause the images

to appear black and white.

• Make sure the DVR is compatible with monitor.

• Make sure the video transmission distance is within the recommended range.

• Adjust the settings for DVR color, brightness, etc.

$ There is no sound when monitoring the channel.

• Check the sound box or speaker functions. Also check for possible short-circuit problems.

• Audio source may be connected to the video channel. Click to full-screen to verify.

• Check the audio channel mute conguration setting.

• The DVR could be defective.

$ There is no audio sound when playing back recordings

• Check the audio-video playback settings.

• Check the audio to see if it is closed in playback interface.

$ The system time is not correct.

• Check the system time conguration settings. The wrong setting might be selected.

• Check the motherboard battery. The battery may not be installed properly, or may be expended (dead).

$ After right clicking “Stop recording” on the tool bar, the recording does not

stop. How do I stop recording?

• Check the recording mode. The “Stop recording” button functions for Manual recording only.

• If the DVR is scheduled for continuous recording at the current time, change the schedule to stop recording.

$ Motion detection is not working properly.

• Check the motion detection area conguration setup.

• Check the sensitivity setting for motion detection. The sensitivity may be set too low or too high.

$ The remote control does not work.

• Verify that the address setting of the remote control is correct.

• Obstructions may be blocking the remote control sensor.

• The remote control may be too far away or at an extreme angle to the sensor.

• Check the remote control batteries

• Make sure that the remote control and the sensor on the DVR are not damaged.