Setup guide

4-Camera H.264 Security System Setup Guide

APPENDIX B: TROUBLESHOOTING

APPENDIX B

Troubleshooting

This basic troubleshooting guide will help you identify general malfunctions and oer steps for a quick resolution. If the failure or

malfunction can’t be solved by following these steps, please contact Security Cameras Direct Support team.

WARNING

Removing the cover of your DVR will VOID the warranty.

$ DVR does not power up.

• Check the power switch.

• Check the power adaptor input connection.

• Check the power source. Is it providing about 120 VAC?

• Check the power On/O switch.

$ The DVR reboots or stops, then restarts after several minutes.

Check for the following problems:

• Unstable or low input voltage.

• The hard disk drive is bad.

• Power adapter is defective.

• Environmental factors such as temperature, dust, humidity, etc. are aecting the DVR stability.

• The DVR internal connectors are loose.

• The DVR hardware is defective.

$ The DVR crashes during recording or while watching recorded information.

• Check to see if there are any problems with the hard disk. If one of your hard disks has failed or malfunctioned, replace it and

try again.

$ Updating fails.

• Verify that the DVR is able to recognize the USB storage device. not able to recognize the USB storage device. Test more than

one USB storage device to ensure compatibility.

• Updating may fail if the USB port is doesn’t work well due to voltage uctuation.

$ Mouse doesn’t work.

• A mouse of a dierent brand may not work with your DVR. Use the one provided with the system. Wireless mice do not work

with your DVR.