User manual

DAG Series User Manual

Dinstar Technologies Co., Ltd.

4. FAQ

4.1 How to get the IP address if I have modified the default IP or forgot it ?

Customers have two ways to get the IP address.

1) Press the RST button, then customer can retain the default IP of LAN port.

2) Analog telephone by dialing "*", re-set the IP address, refer to 3.1.

4.2 Device have been connected to network physically, but the network cannot be

connected or network communication is not normal

1) Make sure the network cable is ok or not , can through view the device WAN port or LAN port

indicator light to determine the work states of physical connection;

2) Make sure the connected network devices (router, switch or hub) support 10M/100M adaptive.

Else, connecting the Equipment directly to PC and landing WEB , then in the "local connection"

Selecting the correct Ethernet Work Mode;

3) Check the Network Configuration, if the Configuration is incorrect, please re-Configuration. If

customers are using DHCP mode, so check whether DHCP Server work properly;

4) Check whether there is a LAN port conflict with the existing IP address.

4.3 Equipment can’t register

If the Run LED flashes slowly ,it means unregistered.

1) Check the network connection is working (see above section), whether the Configuration is

correct;

2) Check whether the LAN firewall setting is inappropriate (such whether limit the network

Communication); If it is, there are two ways to try to resolve:

(1) Ask network administrators to open limitation with the equipment’s network communications

(it is a special equipment, not afraid of virus attacks); (2) Try to enable the equipment tunnel

(Through the WEB for Configuration, Also, please NOTE, open the tunnel will impact voice

quality, Please do not enable the tunnel as far as possible, reference WEB Configuration Interface

Description section);

4) Check whether the Local Network to the SIP PROXY platform network environment is

relatively poor or not, and if so, please check Local Network or contact the service provider;

5) If go through those steps, the device still be in trouble, please contact the equipment provider;

4.4 When calling out, the callee’s phone shows wrong caller ID

1) Ask the callee checks whether the device is failure or device battery power is low

2) Make sure the callee has been subscribed called User ID display service