Use and Care Manual
21
Troubleshooting
Problem Display Cause Solution
Fireplace does not turn on with
the manual touch controls
N/A No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control
N/A
The batteries in the remote
control are dead or installed
incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Heater does not turn on
---
Heater is disabled
Press and hold
and at the
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
H--
Heater has been permanently
disabled
If installation with heat is desired,
reinstall jumper on main board if
available or purchase new main
board.
Er1
Thermistor problem See service manual.
Er2
High temperature cut-out is
activated
Ensure heater is free from
obstructions. Reset breaker and
wait 5 minutes before turning unit
back on it. If error persists, see
Service Manual.
Heater is on, but there is no heat
Normal operation — There is a
30-second delay before heater
starts
No action required.
Circuit breaker trips or fuse
blows when unit is turned on
N/A Improper circuit current rating
Install unit on a dedicated
minimum 15 amp circuit.
For more troubleshooting, consult the
XLF
Service Manual which can be found at
www.dimplex.com/product-downloads