Service manual

SYMPHONY ELECTRIC FIREPLACE
TROUBLE SHOOTING GUIDE
GENERAL
Problem Circuit breaker trips or fuse blows when the unit is
turned on.
Probable Cause Improper circuit current rating.
Solution Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug the unit into
another outlet or install on a dedicated circuit with a
15 amp rating. If the unit continues to trip circuit
breakers or blow fuses check all wiring for loose
connections, repair/replace as necessary.
Service Manual Reference Page 3
Problem Plug or power cord gets warm.
Probable Cause Normal operation or defective cord.
Solution Under normal operation with the heater on, the plug
or cord may get slightly warm to the touch. If the plug
or cord gets too hot to touch, turn the unit off and plug
it into another outlet. If the problem persists replace
the cord assembly.
Service Manual Reference Page 17
Problem Unit turns on or off by itself.
Probable Cause Remote control has a similar frequency to other
remotes in the house. (Remote control optional)
Solution Exchange hand held remote and receiver for one with
a different frequency. See operation section in parts
and service manual for how to determine remote
frequency.
Service Manual Reference Page 3
Problem Lights dim in room while the unit is in operation.
Probable Cause Unit is drawing close to circuit current rating.
Solution Move the unit to another outlet or install on a
dedicated circuit with a 15amp rating.
23
Service Manual Reference Page 3