Instructions / Assembly

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Troubleshooting
Problem Display Cause Solution
Fireplace does not turn on with
the manual touch controls
N/A No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control
N/A
The batteries in the remote
control are dead or installed
incorrectly
Replace remote control battery
Ensure battery is installed with +
facing up.
Heater does not turn on
---
Heater is disabled
Press and hold
and at the
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
H--
Heater has been permanently
disabled
If installation with heat is desired,
re-install shunt on main board if
available or purchase new main
board.
Heater is on, but there is no heat
Normal operation — There is a
30-second delay before heater
starts
No action required.
Circuit breaker trips or fuse
blows when unit is turned on
N/A Improper circuit current rating
Install unit on a dedicated
minimum 15 amp circuit.
Error Code is displayed
Err 1
Temperature cutout is activated
Reset breaker and wait 30 minutes
before turning unit back on it. If
error persists, see Service Manual.
Err 2
L1 voltage is too high If error persists, consult an electrician.
Err 3
L1 voltage is too low If error persists, consult an electrician.
Err 4
L1 current is too high If error persists, consult an electrician.
Err 7
Fan is slow See service manual.
Err 8
Element error See service manual.
Err 9
Element not detected See service manual.
Err10
Fan not detected See service manual.
Err11
Fan error See service manual.
Err12
Ambient temperature is
above45°C (113° F)
No action required.
Err13
Ambient temperature is
below45°C (113° F)
No action required.
Err14
Thermistor error See service manual.
Err15
NTC has shorted See service manual.
Err16
NTC not detected See service manual.
Err17
Media bed LEDs defective See service manual.
Err18
Overhead LEDs defective See service manual.
Err19
Media bed LEDs not detected See service manual.
Err 20
Overhead LEDs not detected See service manual.
Err 21
Flame LEDs not detected See service manual.
Err 22
Flicker motor not detected See service manual.
Err 23
Relay board not detected See service manual.
Err 24
Main control board not detected See service manual.
Err 25
Display board not detected See service manual.
For more troubleshooting, consult the
PLF-XS Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting