Service Manual

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Service Manual

Model Number:

PF2325

PF3033

UL Part Number

690932XXXX

7400790100R02

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N3H 4W3

1-888-346-7539 www.dimplex.com

REV PCN DATE

00 - 2-OCT-14

01 - 23-FEB-15

02 4-JAN-16

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your

safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop-

erty damage.

Summary of content (19 pages)

PAGE 1
Service Manual Model Number: PF2325 PF3033 UL Part Number 690932XXXX IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage. Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N3H 4W3 1-888-346-7539 www.dimplex.
PAGE 2
TABLE OF CONTENTS Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Exploded Parts Diagram - PF2325 Mod 0-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 3
OPERATION WARNING: This electric firebox must be properly installed before it is used. This firebox operates with Comfort$averTM technology, which automatically adjusts the fan speed and heater wattage to safely and precisely match the requirements of the room based on the thermostat setting. The heater operates such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain the desired room temperature.
PAGE 4
→ Activated by pressing the corresponding button on the remote or “waving” in-front of the gWaveTM - wave up to turn on and wave down to turn off. • When On the flame effect is visible in the unit. 3. Heat On/Off: Turns the heater On or Off. → Activated by pressing the corresponding button on the remote or holding your hand in-front of the gWaveTM for 3 seconds. • Indicated by the icon and intake temperature being illuminated on the Floating Display™ and the heater turning On or Off.
PAGE 5
Resetting the Temperature Cutoff Switch Should the heater overheat, an automatic cut out will turn the fireplace off and it will not come back on without being reset. It can be reset by unplugging the unit and waiting 15 minutes before plugging the unit back in. Once power is restored the unit will start to reset itself. During this process you will hear repeated beeps and the Floating Display™ may turn on and off.
PAGE 6
EXPLODED PARTS DIAGRAM - PF2325 Mod 0-A 12 2 4 5 7 13 3 14 6 9 17 1 16 8 15 10 11 Replacement Parts - PF2325 Mod 0-A: 1. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . 2000480100RP 2. Heater Assembly (with cutouts). . . . . . . . . . . 2203650100RP* *For MOD 0 units send Power Regulator Board as well 3. Cord Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4100090204RP 4. Remote Control . . . . . . . . . . . . . . . . . . . . . . . . 3001250100RP 5.
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EXPLODED PARTS DIAGRAM - PF2325 Mod B 10 2 8 6 4 3 7 5 16 18 9 19 14 13 Replacement Parts - PF2325 Mod B: 1. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . 2000480100RP 2. Heater Assembly (with cutouts). . . . . . . . . . . . 2203650100RP 3. Cord Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4100190400RP 4. Remote Control . . . . . . . . . . . . . . . . . . . . . . . . 3001250100RP 5. Main Control Board . . . . . . . . . . . . . . . . . . . . .
PAGE 8
EXPLODED PARTS DIAGRAM - PF3033 Mod 0-A 12 2 4 6 5 7 13 3 14 9 17 1 16 8 11 Replacement Parts - PF3033 Mod 0-A: 15 10 1. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . 2000480100RP 11. Front Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . 1026770200RP 2. Heater Assembly (with cutouts). . . . . . . . . . . . 2203650100RP 12. Partially Reflective Glass. . . . . . . . . . . . . . . . . 5902750400RP 3. Cord Set. . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 9
EXPLODED PARTS DIAGRAM - PF3033 Mod B 2 8 6 10 5 4 3 7 15 9 16 11 19 1 18 20 17 13 12 14 Replacement Parts - PF3033 Mod B: 1. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . 2000480100RP 12. Media Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441580200RP 2. Heater Assembly (with cutouts). . . . . . . . . . . . 2203650100RP 13. Front Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . 1026770600RP 3. Cord Set. . . . . . . . . . . . . . . . . . .
PAGE 10
WIRING DIAGRAM MOD ONLY USED ON MEDIA MODELS F1400 MAIN BOARD 3001260100 THERMAL CUT OUT THERMAL CUT OUT LINE IN LINE T4 J1 LOG / MEDIA NEUTRAL NEUTRAL T5 LOG / MEDIA JUNCTION BOARD NEUTRAL T6 NUMBER OF CONNECTIONS IS BASED ON TYPE OF FIREBOX HEATER ELEMENT J2 FLAME COLOUR HEATER T1 LED STRIP, RBG FAN J9 J3 TOP LIGHT FAN J10 TOP LIGHT ASSY J4 TOP LIGHT NTC J11 TOP LIGHT ASSY MOTOR T2 HEATER ASSEMBLY J7 GESTURE GESTURE ASSY FLICKER MOTOR NEUTRAL T7 MAIN TO GESTURE HARNESS J5 FLAME 1W DI
PAGE 11
MOD B L MAIN BOARD G POWER SUPPLY LOGSET JUNCTION BOARD OR THERMAL CUT OUT MEDIA LED LIGHT ASSEMBLY RELAY BOARD HEATER ASSEMBLY OR FLAME BED LED ASSEMBLY (RGB) TOP LIGHT ASSY TOP LIGHT ASSY GESTURE ASSY NTC FLICKER MOTOR OR FLAME LED LIGHT ASSEMBLY (1W) 11
PAGE 12
MAIN CONTROL BOARD REPLACEMENT FLAME LED LIGHT AND MEDIA LIGHT (Mod 0-A units Only) ASSEMBLY REPLACEMENT Tools Required: Phillips Head Screwdriver Flat Head Screwdriver Needle Nose Pliers CAUTION: If unit was operating prior to servicing allow at least 10 minutes for heating elements and top panel to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Unplug the unit from power outlet. 2.
PAGE 13
3. Remove the loose media from the unit (if applicable). 4. Remove the 14 screws around the back panel of the firebox and the 3 along the middle of the panel (Figure 3). 5. Locate the flame LED light assembly, at the bottom of the unit. (Figure 4) 6. Locate and remove the two screws on either end securing the bracket, that the light assembly and the flicker rod are attached to, and remove assembly (Figure 5). 7.
PAGE 14
5. Locate the top light that requires to be replaced. (Figure 4) 6. Release door that houses the LED light board by pressing the tab to the left and opening the door. 7. Release the LED light board from the top panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the board off. 8. Follow the wiring to the main control board and replace with new connection. 9. Properly orient and insert the new board. 10. Reassemble in the reverse order as above.
PAGE 15
Figure 7 Log set Mirror Bracket Lower Light Assembly Electronics Junction Board firebox and the 3 along the middle of the panel (Figure 3). 5. Locate the flicker motor and flicker rod. 6. Remove the 2 screws that secure the flicker rod mounting bracket to the unit. 7. Locate and disconnect the 2 motor assembly wires going to the main control board. 8. Remove the 2 motor mounting screws. 9. Remove the tie wrap from the connector, separate the motor from the flicker connector and remove.
PAGE 16
4. Remove the 14 screws around the back panel of the firebox and one in the middle of the panel (Figure 3). 5. Locate the relay board assembly. (Figure 4) 6. Transfer the connections from the existing board to the new display/control board. 7. Remove the 4 screws securing the board to the assembly. 8. Properly orient and insert the new floating display assembly. 9. Reassemble in the reverse order as above.
PAGE 17
LOWER & MEDIA LED LIGHT ASSEMBLY REPLACEMENT Tools Required: Phillips Head Screwdriver Needle Nose Pliers CAUTION: If unit was operating prior to servicing allow at least 10 minutes for heating elements and top panel to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Unplug the unit from power outlet. 2.
PAGE 18
TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION General Circuit breaker trips or fuse blows when unit is turned on Short in unit wiring. Trace wiring in unit. Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.
PAGE 19
PROBLEM CAUSE SOLUTION Heater Heater is not turning on, but flame effect is still functioning Improper operation Refer to Operation Section Loose wiring Trace wiring in unit Defective main control board Replace the main control board Defective heater assembly Replace heater assembly Improper operation Refer to Operation Section Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.