Service manual

14 www.dimplex.com
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit
on a dedicated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install
unit on a dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to
the touch when the heater is on
Defective power cord Replace power cord if cord gets hot to the
touch.
4100090204RP
Appearance
Fireplace does not turn on
with the gWave controls
Improper operation Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective gWave assembly Replace the gWave assembly 3001400100RP
Fireplace does not turn on
with the Remote Control
Improper operation Refer to Operation Section
The batteries in the remote con-
trol are dead.
Install new battery into the remote control.
Defective remote control Replace the remote control 3001250100RP
Defective oating display as-
sembly
Replace the oating display assembly
3001470100RP
Flame Frozen Loose wiring Check wiring connections
Defective Flicker Motor Replace Flicker Motor 2000480100RP
Flame is not visible Loose wiring Check wiring connections
Flame LED light assembly is not
working
Replace ame LED light assembly 23” - 3001330100RP
30” - 3001330300RP
Defective main control board Replace the main control board 3001260100RP
Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000480100RP
Logset or Media bed does
not light up
Loose wiring Check wiring connections
Media LED light assembly or
logset is not working
Replace media LED light assembly or
logset
Media
23” - 3001330300RP
30” - 3001330500RP
Defective electronics junction
board
Replace electronics junction board
3001460100RP
Defective main control board Replace the main control board 3001260100RP