Firebox Service Manual

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TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit
into another outlet or install unit on a dedi-
cated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the
touch when the heater is on
Defective power cord Replace power cord if cord gets hot to the
touch.
4100090204RP
Appearance
Fireplace does not turn on
with manual controls
Improper operation Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective switchboard Replace the switchboard 3001520100RP
Defective display/control board Replace the display/control board Log 3001430100RP
Glass 3001430300RP
Defective relay board Replace the relay board 3001440100RP
Defective AC/DC adapter Replace the AC/DC adapter 2100250100RP
Fireplace does not turn on
with the Remote Control
Improper operation Refer to Operation Section
The batteries in the remote con-
trol are dead.
Install new battery into the remote control.
Defective display/control board Replace the display/control board Log 3001430100RP
Glass 3001430300RP
Display is ashing Loose wiring Check wiring connections
Defective AC/DC adapter Replace the AC/DC adapter 2100250100RP
Defective display/control board Replace the display/control board Log 3001430100RP
Glass 3001430300RP
Display has a “PF” showing Loose connection of the
thermistor
Check wiring connection
Defective thermistor Replace the thermistor 3001560100RP
Display has “= =” showing The ambient temperature around
the unit is too low (≤ 32°F/0°C)
Allow the heater to run for 10-15 minutes to
allow the motor to heat up the enclosure and
begin to operate normally.
Flame Frozen Loose wiring Check wiring connections
Defective Flicker Motor Replace Flicker Motor 2000500100RP
Flame is not visible Loose wiring Check wiring connections
Flame LED light assembly is not
working
Replace Flame LED light assembly
3001390100RP
Defective display/control board Replace the display/control board Log 3001430100RP
Glass 3001430300RP
Color is not visible in the
ame
Loose wiring Check wiring connections
Color ame LED light assembly is
not working
Replace the color ame LED light assembly
Log 3001500100RP
Glass 3001500200RP
Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000500100RP
Light leaking around the log
set (if applicable)
Log set not positioned properly Check log set for proper t