Service Manual Model EWF-SS RWF-DG UL Part Number 6903950300 IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage. Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.
TABLE OF CONTENTS OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . .
OPERATION Remote Control The fireplace is supplied with a radio frequency remote control. This remote control has a range of approximately 50 feet (15.25 m), it does not have to be pointed at the fireplace and can pass through most obstacles (including walls). It is supplied with one of hundreds of independent frequencies to prevent interference with other units.
Maintenance WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons. Figure 3 Light Bulb Replacement Allow at least five (5) minutes for light bulbs to cool before touching bulbs to avoid accidental burning of skin. Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log exterior disappears.
Exploded Parts Diagram 13 7 12 8 3 1 4 11 9 10 13 6 2 14 Replacement Parts List 1. 2. 3. 4. 5. 6. 7. 8. Heater Assembly. . . . . . . . . . . . . . . . . . . 2200490600RP Glass Assembly . . . . . . . . . . . . . . . . . . . 6904190200RP Flicker Motor. . . . . . . . . . . . . . . . . . . . . . 2000210300RP Flicker Assembly . . . . . . . . . . . . . . . . . . 5901070200RP Cutout. . . . . . . . . . . . . . . . . . . . . . . . . . . 2300270400RP Cord Set . . . . . . . . . . . . . . . . . . . . . . . .
Wiring Diagram 6 www.dimplex.
PREPARATION FOR SERVICE CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights, heating elements and top panel to cool off to avoid accidental burning of skin. 1. Remove the firebox out of the cabinet or wall frame that surrounds the unit. 2. Disconnect power before attempting any maintenance. 3. Remove the front glass assembly as shown in Figure 3 4. Remove the screws on the back panel, which mount the fireplace to the wall. (Figure 4) 5.
! NOTE: Using a flat head screwdriver gently pry between the end of the connector and the heater to release the wires. ! NOTE: If high limit cut-out was not ordered with the heater assembly, remove the small screw which secures the cutout to the heater assembly housing just below the elements and attach it to the new heater. If a high limit cutout has been sent with the heater, disconnect the 2 wires leading from the high limit cutout from their locations on the terminal box. 12.
LIGHT HARNESS REPLACEMENT Tools Required: Philips Head Screwdriver Needle Nose Pliers Wire Cutters CAUTION: Follow “Preparation for Service” instructions before proceeding. WARNING: If the fireplace was operating prior to servicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Unplug or disconnect power at the circuit breaker before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1.
THERMOSTAT REPLACEMENT Tools Required: Phillips Head Screwdriver Needle Nose Pliers CAUTION: Follow “Preparation for Service” instructions before proceeding. WARNING: If the fireplace was operating prior to servicing allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Unplug or disconnect power at the circuit breaker before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1.
7. With a pair of needle nose pliers, open the strain relief bushing that holds the power cord in place on the junction box cover and remove the cord. 8. Feed the new power cord through the junction box and squeeze the new strain relief in place on the cord and junction box. 9. Re-connect wires. –(Wide blade on the plug is the neutral side of the power cord). 10. Re-assemble in the reverse order as above.
ASSEMBLY PART PICTURES VIEW FROM UPPER LEFT SIDE (ELECTRICAL/SWITCH HOUSING COVER REMOVED) Rear Flame Panel Light Harness Channel Flicker Rod Light Block Light Socket Bracket and Bulbs Heater Assembly and Cover Flicker Rod and Bracket Heat Deflector Grille VIEW FROM BOTTOM RIGHT SIDE (ELECTRICAL/SWITCH HOUSING COVER STILL ATTACHED) Flicker Motor Upper Housing Cover Heater Assembly and Cover Electrical/Switch Housing Cover 3-Position On/Off/Remote Switch Thermostat Dial and Control Heater On/Off Sw
ELECTRICAL/SWITCH HOUSING INTERIOR COMPONENTS Flicker Motor Flicker Rod Housing Socket Housing and Mounting Base Panel Upper Housing Panel Remote Receiver Board 3-Position On/Off/Remote Switch Thermostat Control Assembly Terminal Block Heater On/Off Switch TERMINAL BLOCK Capacitor and Brown wire from Flicker Motor Switch Output from Remote Receiver Board and Black to the Light Harness Capacitor and White wire from Flicker Motor White from Light Harness and Heating Element Black wire from Flicker
HEATER ASSEMBLY VIEW FROM BOTTOM OF ASSEMBLY Connects to Lower Heating Element Connects to Upper Heating Element Heating Element - Connects to Heater/Blower Motor and Terminal Block Heater/Blower Motor Upper Heating Element Connects to Heater/Blower Motor and From Terminal Block Line In from Cutout and Connection to Upper Heating Element Elements High Temperature Cutout - Line in From Thermostat, Line out to Heater MANUAL CONTROLS “L” on Remote Receiver Board Connects to “Switch Output” on Remote Rec
Troubleshooting Guide Problem Cause Solution General Circuit breaker trips or fuse blows when unit is turned on Short in unit wiring. Trace wiring in unit. Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit. Unit turns on or off by itself Remote control has a similar frequency to other remotes in the area.
Problem Cause Solution Heater Continued Heater is not turning on Improper operation Refer to Operation Section Defective heater assembly Replace heater assembly Defective heater on/off switch Replace heater on/off switch Heater is turning off after a couple of minutes of operation Build up of dirt/dust in heater assembly Clean out heater assembly Defective Motor Replace Motor Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for a brief period after the
