User Manual
Table Of Contents
- 1 IMPORTANT SAFEGUARDS
- 2 Connecting the Controller
- 3 Securing Your Electric Blanket
- 4 Using The Controller
- 5 Overheat / Element Protection
- 6 Recommended Cleaning Instructions
- 7 Servicing Your Blanket and Controller/s
- 8 Storage
- 9 Troubleshooting
- 10 Warranty
- a) in the case of the Dimplex products used for personal, domestic or household purposes, a period of 24 months from the date the Dimplex product is purchased as a brand new product from a retailer located in Australia or New Zealand; and
- b) in the case of the Dimplex product used for purposes other than personal, domestic or household purposes (including business or commercial use), a period of 12 months from the date the Dimplex product is purchased as a brand new product from a reta...
- b) the Dimplex product requires repairs due to damage resulting from accident, misuse, incorrect installation, improper liquid spillage, cleaning or maintenance, unauthorised modification, use on an incorrect voltage, power surges and dips, voltage su...
- c) the repair relates to the replacement of consumable parts such as fuses in plugs and bulbs or any other parts of the Dimplex product which require routine replacement;
- d) you are unable to provide us with reasonable proof of purchase for the Dimplex product;
- e) the breakdown occurs after the expiry of the express warranty period set out in section 1; or
- f) the Dimplex product was not purchased in Australia or New Zealand as a brand new product.
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled...
- If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act 1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
- You may make a claim under this warranty by visiting our website at (www.dimplex.com.au in Australia, www.dimplex.co.nz in New Zealand), contacting our customer care line (1300 556 816 in Australia, 09 274 8265 in New Zealand) or visiting a Dimplex se...
- To make a valid claim under this warranty, you must:
- a) lodge the claim with us as soon as possible and no later than 14 days after you first become aware of the breakdown;
- b) provide us with the Dimplex product serial number;
- c) provide us with reasonable proof of purchase for the Dimplex product; and
- d) if required by us, provide us (or any person nominated by us) with access to the premises at which the Dimplex product is located at times nominated by us (so that we can inspect the Dimplex product).
- If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we will, at our election, either repair the Dimplex product or replace the Dimplex product with a product of identical specification (or where the pro...
- Where you make a claim under this warranty, a Dimplex authorised repairer may need to attend your premises to inspect the Dimplex product. If the Dimplex product is located in Australia, we may charge you a service call fee if a repairer will be requi...
9.2 Troubleshooting Table
Problem Cause Remedy
No Power to
Controller / No
Heat Level
Indicator Lights
showing on Front
Display and No
RED light showing
through the back
of the controller
when a heat
setting is selected
The Temperature Slide Knob is in the “O” position
Slide the knob to setting 1, 2 or 3. The corresponding
front display Lights should illuminate.
The Power Plug may not be plugged in to the power
source and switched on.
Ensure the power plug is inserted into the power
source correctly and switch on.
There may be no power to the power point
Ensure there is power to the power point. Test with
another appliance such as a table lamp.
No Heat Level
Indicator Lights
showing on Front
Display when a
heat setting is
selected, however
a RED indicator
light is showing
through the back
of the controller.
The controller has overheated and blown the Over-
Temp thermal fuse
The controller has overheated by means of an
external heat source or the Blanket elements have
been damaged. A new Blanket with controller must
be purchased.
The Blanket Elements have been damaged.
Heat Level
Indicator Lights
showing on Front
Display but
Blanket is not
heating
Detachable Plug from Controller to Blanket is not
fitted correctly or has come loose.
Ensure the detachable plug is fitted correctly into the
socket on the Blanket and the locking tab has clipped
over the lug on the plug.
The selected heat setting is too low. Increase the Heat setting
Bed Covers not pulled up over Electric Blanket
The electric blanket must be covered with the bed
clothes / Doona. The Blanket will not feel warm if not
covered while heating up.
Do Not Cover the Controllers
Pre-heat time is too short.
Allow the Blanket more time to heat up.
More time is required depending on the ambient
temperature.
Heat Level
Indicator Lights
showing on Front
Display but cannot
change any of the
settings
Program may have locked up to protect itself due to a
power surge.
Unplug the controller from the power point, wait 2
minutes and then plug in and switch on again.
Heat Level
Indicator Lights
Flashing on Front
Display
The Auto Off timer has activated and turned off the
blanket.
The Blanket Controller will automatically turn off after
approximately 12 hours. Slide the knob to the “O”
position to reset, wait 5 seconds, then select the
desired heat setting again.
Controller is Warm
to Touch
This is normal Nothing to do. Is no cause for alarm.
Tingling Sensation
when alone or
when touching
someone else
lying on the
blanket
This “Tingling” feeling is known as an “electric field effect” and is occasionally known to happen across all makes
and brands of electric blankets. It is caused by the current flowing through the element creating an
Electromagnetic Field (EMF). Some people are more susceptible to feeling this EMF tingling sensation than
others. This is no cause for concern and is in no way an electric shock.
All blankets and controllers conform to IEC 62233 “electromagnetic fields of household appliances and similar
apparatus with regard to human exposure” and are proven to be at least 14 times lower in EMF than the
recommended limits in the standard.
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