User Manual
Table Of Contents
- 1 IMPORTANT SAFEGUARDS
- 2 Connecting the Controller
- 3 Securing Your Electric Blanket
- 4 Using The Controller
- 5 Overheat / Element Protection
- 6 Recommended Cleaning Instructions
- 7 Servicing Your Blanket and Controller/s
- 8 Storage
- 9 Troubleshooting
- 10 Warranty
- a) in the case of the Dimplex products used for personal, domestic or household purposes, a period of 24 months from the date the Dimplex product is purchased as a brand new product from a retailer located in Australia or New Zealand; and
- b) in the case of the Dimplex product used for purposes other than personal, domestic or household purposes (including business or commercial use), a period of 12 months from the date the Dimplex product is purchased as a brand new product from a reta...
- b) the Dimplex product requires repairs due to damage resulting from accident, misuse, incorrect installation, improper liquid spillage, cleaning or maintenance, unauthorised modification, use on an incorrect voltage, power surges and dips, voltage su...
- c) the repair relates to the replacement of consumable parts such as fuses in plugs and bulbs or any other parts of the Dimplex product which require routine replacement;
- d) you are unable to provide us with reasonable proof of purchase for the Dimplex product;
- e) the breakdown occurs after the expiry of the express warranty period set out in section 1; or
- f) the Dimplex product was not purchased in Australia or New Zealand as a brand new product.
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled...
- If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act 1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
- You may make a claim under this warranty by visiting our website at (www.dimplex.com.au in Australia, www.dimplex.co.nz in New Zealand), contacting our customer care line (1300 556 816 in Australia, 09 274 8265 in New Zealand) or visiting a Dimplex se...
- To make a valid claim under this warranty, you must:
- a) lodge the claim with us as soon as possible and no later than 14 days after you first become aware of the breakdown;
- b) provide us with the Dimplex product serial number;
- c) provide us with reasonable proof of purchase for the Dimplex product; and
- d) if required by us, provide us (or any person nominated by us) with access to the premises at which the Dimplex product is located at times nominated by us (so that we can inspect the Dimplex product).
- If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we will, at our election, either repair the Dimplex product or replace the Dimplex product with a product of identical specification (or where the pro...
- Where you make a claim under this warranty, a Dimplex authorised repairer may need to attend your premises to inspect the Dimplex product. If the Dimplex product is located in Australia, we may charge you a service call fee if a repairer will be requi...
9 Troubleshooting
9.1 Testing Controllers
Before contacting the service department please follow the steps below to
determine if there is actually a fault, and if so, if a fault is within the blanket or
within the controller. This will make it easier when talking to the service
department.
Please also refer to the Troubleshooting Table on the next page for additional
information prior to contacting the service department.
• Remove the “good” controller, which you know functions correctly from the other
side of the blanket (excluding all single size blankets as these only have the one
controller), and test it on the “trouble side” of the blanket to determine if it is the
original controller or the blanket element which is at fault.
Please allow the “good” controller to be tested overnight as it may take a few hours
for any fault to show up. It is possible that the “good” controller may function for a
few hours prior to failing so it is important that the test be performed overnight and
not just for a few minutes.
• If after the overnight test, the controller is still functioning (i.e. the lights on the front
display are showing) and the blanket is heating properly, it can be concluded that
the original controller is faulty.
If this is the case, please call the service department for a replacement controller.
The model number of the controller is moulded into the back of the controller.
• If the “good” controller also stops functioning (No Lights on front display) during
the overnight test, and the Red light is showing through the back of the controller
(refer Overheat / Element Protection Section), it can be concluded that the blanket
element has been permanently damaged during use.
If this is the case, ordering a new controller will not help as it is the damaged
blanket element causing the safety devices in the controller to activate. The
blanket and controllers cannot be repaired.
• If the “good” controller, when tested on the “Trouble Side” of the blanket is found
to be still functioning properly (i.e. the lights on the front display are showing) after
the overnight test, but the blanket is not heating, it can be concluded that the
blanket element is faulty.
If this is the case, and if the blanket is still within the warranty period, please return
the blanket to the retailer. If returning the blanket, we please ask that:
o The unit is packed carefully back into its original packaging.
o Original proof of purchase is attached.
o A brief note attached to the blanket explaining the reason why it is being returned.
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