Service Manual

10 www.dimplex.com
PROBLEM CAUSE SOLUTION
Appearance
Cassette does not turn on in
Manual Mode
Improper operation Refer to Operation Section
No incoming power from the electrical wall
socket
Check Fuse/Breaker Panel
Power adapter set not connected properly Refer to installation instructions for wiring
instructions.
Defective Remote Control Receiver Replace Remote Control Receiver.
Cassette does not turn on in Re-
mote Mode
Improper operation Refer to Operation Section
Remote Control not working Install new battery into the Remote Control.
Defective Remote Control Receiver Replace Remote Control Receiver.
Defective IR Remote Control Sensor Replace the IR Sensor
Mist is not coming out Not enough water in the unit Fill unit with water
Water in unit is too cold Allow water to warm to room temperature.
If using distilled or reverse osmosis water, unit
will not produce a consistent mist
Add 1/8 tsp of table salt to water reservoir to
introduce electrolytes, only repeat when mist is
not being produced correctly
Check that the fan is operating correctly Replace fan assembly
Ensure that the air lter is clean and dry
Cord is located over emitter on transducer Relocate cord so that mist is free to rise off of
transducer.
Defective Transducer Replace Transducer
Mist is not coming out and the red
light by the transducer is not on
The cord from the power board is not working Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the
connection on the power board.
Mist is coming out fast Filter is missing off of Fan Housing Replace Fan Filter
Mist does not appear to be com-
ing out evenly
Unit is not level Level unit
Media is blocking air ow Rearrange media
A light bulb is burnt out Replace light bulb
Heater
Heater is not turning off Improper Operation Refer to Operation Section
Defective Thermostat Replace Thermostat
Heater is not turning on Improper Operation Refer to Operation Section
Defective Thermostat Replace Thermostat
Heater has blown fuse in cord Replace Fuse
Heater is turning off after a couple
of minutes of operation
Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and housing
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust
accumulated during manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
TROUBLESHOOTING GUIDE