User manual

INSTALLATION AND USE MANUAL
Chapter 1
page 7
Technical service – Dimplex - all rights reserved - Reproduction prohibited
1.3. WARRANTY CONDITIONS
Your stove is guaranteed against defects arising from
faulty manufacture, except for the elements
subject to normal wear listed below, for 2 years
from the date of purchase proven by a document that
indicates the dealer's name and date of sale and only
if the product was installed and inspected by a
specialised installation technician (HETAS Engineer or
equivalent), according to the detailed instructions
indicated in this instruction manual supplied with the
product. Upon installation a certificate of compliance
must be presented by your installer.
The warranty includes the free replacement or repair
of parts recognised as factory defective.
1.3.1. Restrictions
The above guarantee does not cover components
relating to electrical parts (where fitted), on which the
guarantee period is 1 year from the purchase of the
product, documented as specified above. The
warranty does not cover parts subject to normal wear
such as: gaskets, glass, and all removable fire
box parts (including Alutec
®
and Firebrick).
Replaced parts will be guaranteed for the remaining
warranty period from the date of product purchase.
Only genuine spare parts must be used for all
replacements.
1.3.2. Exclusions
The warranty does not cover any part that may
be defective due to negligence or careless use,
incorrect maintenance, installation that is not
compliant with that specified (see relevant
chapters in this manual).
Dimplex refuses to accept any responsibility for any
damage which may be caused, directly or indirectly,
by persons, animals or property as a result of the
failure to observe all the provisions set forth in the
instruction booklet, especially those concerning
warnings on the subject of installation, use and
maintenance of the appliance.
In the event of product inefficiency, please contact
your dealer and/or area importer.
Damages caused by transport and handling are not
covered by the warranty.
Exclusively refer to the supplied manual for product
installation and use.
The warranty is null and void in the event of damage
due to tampering, weather, natural calamities,
lightening, fire, defective electrical and hydraulic
systems and the lack or incorrect maintenance as per
the manufacturer's instructions.
1.3.3. After Sales Service
Should you require after sales service or should you
need to purchase any spares, please contact the
retailer from whom the appliance was purchased.
Please do not return a faulty product to us in the first
instance as this may result in loss or damage and
delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
For further information about this product, please
contact Dimplex in the UK (Tel: [phone]) or
Dimpco in ROI (Tel [phone]).
Dimplex is not liable in the event the
product and any other accessory is
improperly used or modified without
authorisation.