Specifications

Dimplex Thermal Solutions 1800-YOU-KOOL
GENERAL WARRANTY PROCEDURES:
WARRANTY WORK:
Before doing any work on a chiller covered under warranty, call Dimplex Thermal Solutions
(DTS) and explain the problem to one of our service technicians who can then determine
the best course of action. DTS will not be obligated to pay for warranty service performed
without our prior approval.
Refer to the Warranty section of this manual on the specific terms of warranty for your
chiller.
Please Note: It is the service contractor’s responsibility to enclose a service report/work
order with each invoice. Unless pre-authorized for special circumstances, DTS will not
honor invoices for work done by two or more people at a time, or for overtime labor
charges. If the customer requests work that falls into either of these categories, the
customer is responsible for the extra charges incurred.
WARRANTY PARTS:
All replacement parts under warranty must come from Dimplex Thermal Solutions. When
it is necessary for DTS to replace parts which are under warranty, we will issue a Returned
Goods Authorization (RGA) for all parts we wish to have shipped back to our factory,
freight prepaid. RGA’s are valid for a period of thirty (30) days. If DTS has not received
the requested parts by the expiration date, the customer will be invoiced for the
replacement cost at that time.
Please Note: While DTS is willing to pay freight charges one way for replacement parts,
special freight charges such as next day service, Saturday delivery, etc, are not included.
If the customer requests one of these special services, they are responsible for the
charges incurred.
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DIMPLEX THERMAL SOLUTIONS
2625 Emerald Drive
Kalamazoo, MI 49001
1-800-YOU-KOOL
(1-800-968-5665)