Troubleshooting Guide

In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Remote Switchboard Replace Remote Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit.
Defective Remote Switchboard Replace Remote Switchboard
Defective Heating Element Replace Heating Element
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Blower/Fan Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Blower/Fan Replace Blower/Fan
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective Heating Element Replace Heating Element
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heating Element Replace Heating Element
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
sidered normal.
Defective Blower/Fan If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace Blower/Fan.
Heater fan runs continuously Loose wiring Trace wiring in unit
Defective Remote Switchboard Replace Remote Switchboard
Defective Blower/Fan Replace Blower/Fan
Noise
Excessive noise with the heater
on
Dirty Blower/Fan Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Blower/Fan Replace Blower/Fan
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective Flicker motor Replace Flicker motor
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.