Service manual
3
 CAUTION: If you need to continuously reset the heater, 
disconnect power and call Dimplex customer service at 
1-888-DIMPLEX (1-888-346-7539).
Remote Control
The replace is supplied with a radio frequency remote 
control. This remote control has a range of approximately 
50 feet (15.25 m), it does not have to be pointed at the 
replace and can pass through most obstacles (including 
walls). It is supplied with one of hundreds of independent 
frequencies to prevent interference with other units.
!
 NOTE:   Before attempting any operation with the 
remote, pull the plastic insulator strip out from between 
the remote casing and battery cover (Figure 2).
Remote Control Initialization/Reprogramming
If the remote control or receiver has been replaced, follow 
these steps to initialize the remote control and receiver:
1.  Ensure that power is supplied through main service 
panel.
2.  Access the manual controls, (remove the glass doors 
if applicable) pull the right hand steel curtain to the 
outside of the unit.
3.  Locate manual controls. (Figure 1)
4.  Set the 3-Position switch to “Remote” (Figure 1D)
5.  Activate the On/Off Switch, the red Level 1 Indicator 
Light will ash. (Figure 1A)
6.  Press and hold the On button on the manual controls 
(Figure 1B) for ve (5) seconds. The Level 1 Indicator 
Light (Figure 1E) will then ash for 10 seconds.
7.  Within the 10 seconds press the ON button located on 
the remote control. (Figure 2) This will synchronize the 
remote control and receiver.
!
 NOTE:    In case initialization fails, repeat step 4 to 6 but 
stand a few feet away while pressing the ON button on the 
remote control.
Remote Control Usage
The remote control operates the replace levels 
sequentially (from off): ames only; to ames and low heat; 
to ames and high heat. 
The level is increased every time the ON button is pressed 
on the remote control and the replace can be turned off at 
any point by pressing the OFF button.
Battery Replacement 
To replace the battery:
1. Slide battery cover 
open on the remote 
control (Figure 2).
2. Install one (1) 12-Volt 
(A23) battery in the 
battery holder.
3. Close the battery cover
Battery must be 
recycled or 
disposed of 
properly. Check with your 
Local Authority or Retailer for recycling advice in your area.
OPERATION
Figure 1
C
B
A
The controls for the Electric Fireplace are located at the top 
right hand corner of the unit.
Manual Controls
!
 NOTE:  Ensure that the Voltage Selector switch is set to 
the appropriate voltage (115V or 230V) (Figure 1F)
A. On/Off Switch
On/Off Switch, energizes rebox. 
B. “-- “ Button
Pressing this button toggles sequentially through the three 
levels of the replace: ame only; to ame and low heat; to 
ame and high heat.
!
 NOTE: In some units after the unit is switched from 
ame and high heat to another function there is a 30 
second fan delay, where the fan will continue running 
before turning off.
C. “O” Button
Pressing this button at any time will shut the unit off.
D. 3-Position Switch
Switches the operation of the replace between the 
different modes of the replace: 
•  OFF (center): Makes the unit inoperable.
•  MANUAL (top): All functions of the replace are 
controlled by the On and Off buttons as described above 
(A, B).
•  REMOTE (bottom): All functions of the replace are 
controlled by the Remote Control.
E.  LED Indicators
Depicts which of the three (3) levels the replace is 
currently operating at: Level 1  , Level 2   or Level 3  . 
F. Voltage Selector Switch
Needs to be set to reect the incoming voltage to the unit - 
115V or 230V.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn 
the replace off and it will not come back on without being 
reset. It can be reset by switching the On/Off Switch to Off 
and waiting ve (5) minutes before switching the unit back 
on.
Figure 2
Off Button
On 
Button
Battery 
Cover
Plastic 
Strip
D
F
E










