Owner`s manual

12 www.dimplex.com
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at
1-888-DIMPLEX (1-888-346-7539), or
1367 Industrial Road, Cambridge Ontario,
Canada N1R 7G8. Please have proof
of purchase, catalogue/model and serial
numbers available when calling. Limited
warranty service requires a proof of pur-
chase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i)
the 2 year limited warranty period for prod-
ucts other than replace surrounds (man-
tels) and trims, and (ii) the 1 year limited
warranty period for surrounds (mantels)
and trims, you have the following rights:
• Dimplex will in its sole discretion
either repair or replace such defec-
tive product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be per-
formed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds
(mantels) and trims, this 2 year lim-
ited warranty entitles the purchaser to
on-site or in-home warranty services.
Accordingly, Dimplex will be respon-
sible for all labour and transportation
associated with repairing or replacing
the product or part except as follows:
(i) charges which may be levied for
travel costs incurred to travel to the
purchaser’s site where the product
is located if the purchaser’s site is
beyond 30 miles (48 km) from the
closest service depot of Dimplex’s
dealer or service agent; and (ii) the
purchaser is solely responsible for
providing clear access to all service-
able parts of the product.
• For surrounds (mantels) and trims,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to
and from the authorized dealer’s or
service agent’s place of business.
On-site or in-home services for sur-
rounds (mantels) and trims may be
performed at the purchaser’s specic
request and expense at Dimplex’s
Warranty