Use and Care Manual

12 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective 3 position switch Replace 3 position switch
Defective thermostat Replace thermostat
Heater is not turning on Improper operation Refer to Operation Section
Loose wiring Trace Wiring
Defective heater assembly Replace heater assembly
Defective 3 position switch Replace 3 position switch
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Heater fan runs continuously Loose wiring Trace wiring in unit
Defective momentary switch Replace momentary switch
Defective heater assembly Replace heater assembly
Noise
Excessive noise with the heater
on
Dirty heater assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective heater assembly Replace heater assembly