Use and Care Manual

11
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Unpleasant smell when unit is
used.
Dirty or stale water. Clean the unit as described under maintenance.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Defective 3 Position Switch Replace 3 Position switch
Fireplace does not turn on with
the Remote Control
Improper operation Refer to Operation Section
The batteries in the remote control are
dead.
Install new battery into the remote control
Defective remote control Replace Remote Control
Defective remote control receiver Replace remote control receive
Defective IR sensor Replace IR sensor
The ame effect will not start Switch A is in the ‘ON’ (I) position, but
mode Switch B has not been pressed.
(Figure 2)
Press Switch B once for ame effect. (Figure 2)
Low water level. Check the water tank is full and there is water in the
sump.
Water in unit is too cold Allow water to warm to room temperature.
If using distilled or reverse osmosis water,
unit will not produce a consistent mist
Add 1/8 tsp of table salt to water reservoir to intro-
duce electrolytes, only repeat when mist is not being
produced correctly
Check that the fan is operating correctly Replace fan assembly
Ensure that the air lter is clean and dry
Cord is located over emitter on transducer Relocate cord so that mist is free to rise off of trans-
ducer.
Defective Transducer Replace Transducer
The ame effect is too low. Flame effect control knob is set too low.
(Figure 2)
Increase level of ame by turning Control knob C to
the left slowly. (Figure 2)
The ame effect has too much
smoke.
Flame effect setting is too high. Turn the ame effect Control knob “C” to the right until
it is at minimum and slowly turn to the left, about ¼ a
turn, at a time. Give the ame generator some time to
adjust before increasing. (Figure 2)
Mist is not coming out and the
red light by the transducer is
not on
The cord from the power board is not
working
Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the connec-
tion on the power board.
Mist is coming out fast Filter is missing off of Fan Housing Replace Fan Filter
Mist does not appear to be com-
ing out evenly
Unit is not level Level unit
Media is blocking air ow Rearrange media
A light bulb is burnt out Replace light bulb