Service Manual Model Number: DWOP20R DWOP20BR UL Part Number 6909030100 IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage. Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.
TABLE OF CONTENTS OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 EXPLODED PARTS DIAGRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OPERATION Resetting the Temperature Cutoff Switch Figure 1 2kw B A C D ! NOTE: When the engine is used in an environment where background noise is very low, it may be possible to hear a sound which is related to the operation of the flame effect. This is normal and should not be a cause for concern. ! NOTE: Always ensure that the appliance is fixed to the wall in a level position. The manual controls for the wall mount engine are located on the bottom of the unit. (Figure 1) A.
MAINTENANCE W ARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons. Filling the water tank When the water tank is empty, the flame effect shuts off and you will hear 2 audible beeps, follow these steps. CAUTION: Allow at least five minutes for components to cool before disassembling the unit to refill. 1. Turn the On/Off switch to the off position (0) (Figure 1) 2.
EXPLODED PARTS DIAGRAM 1 18 5 25 24 11 6 12 14 3 13 10 9 23 2 15 22 21 16 4 7 17 20 REPLACEMENT PARTS 1. Remote Control. . . . . . . . . . . . . . . . . . . 9600385600RP 2. Remote Control Receiver. . . . . . . . . . . 9600580100RP 3. White Rock Media. . . . . . . . . . . . . . . . .9600650100RP Black Rock Media . . . . . . . . . . . . . . . . .6909500100RP 4. Media Tray . . . . . . . . . . . . . . . . . . . . . . 9600660100RP 5. Heating Assembly (with cutout). . . . . . . 9600680100RP 6.
WIRING DIAGRAM 6 www.dimplex.
HEATER ASSEMBLY REPLACEMENT Tools Required: Philips head screwdriver Flat head screwdriver WARNING: If the fireplace was operating prior to servicing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Carefully remove the rocks from the front tray. 2.
Figure 7 3. Depress the retainer clips on the rear of the switch and push the switch out through the opening. 4. Properly orient and insert the new switch and connect all of the wiring. 5. Reassemble in the reverse order as above. THERMOSTAT REPLACEMENT maintenance to reduce the risk of electric shock or damage to persons. 1. Follow “Component Access” instructions before proceeding. 2. Locate the On/Off switch and disconnect the wiring connections noting their original locations.
Figure 8 Heater Assembly IR Sensor Transformer Remote Receiver ceeding. 2. Locate the power board and disconnect the wiring connections noting their original locations. (Figure 8) ! NOTE: A flat head screwdriver can be used to gently pry between the end of the connector and the board to release the wires. 3. Release the power board from the chassis by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the receiver off. 4.
Figure 9 POWER CORD REPLACEMENT Tools Required: Philips head screwdriver Flat head screwdriver Needle nose pliers WARNING: If the fireplace was operating prior to servicing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin. WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons. 1. Follow “Component Access” instructions before proceeding. 2.
TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION General Circuit breaker trips or fuse blows when unit is turned on Short in unit wiring. Trace wiring in unit. Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.
PROBLEM CAUSE SOLUTION Heater Heater is not turning off Heater is not turning on Heater is turning off after a couple of minutes of operation Heater emits an odor Heater fan turns on but heater lacks heat Heating element is glowing red Heater fan runs continuously Improper operation Refer to Operation Section Defective 3 position switch Replace 3 position switch Defective thermostat Replace thermostat Improper operation Refer to Operation Section Loose wiring Trace Wiring Defective heater