Operation Manual

58 Troubleshooting
Dimension BST 768 / SST 768 User Guide
If using a Static network address, verify that the
IP address entered in CatalystEX has the same
value as the address entered for the printer.
Your system configuration may have changed.
Contact your Network Administator.
Error Code displayed on Display
Panel
Call your local reseller for customer service. For
more information, refer to “Fault Determination
Codes” on page 59.
Display Panel displays
Build Error
Partial or bad part file sent to system. Check STL
file validity in CAD software; reprocess STL in
Catalyst and redownload to system.
Display Panel displays
Can’t Find Home –
Check Modeling
Base
Verify a modeling base is inserted.
Modeling base may be used or defective –
replace.
Display Panel displays
Communication lost
at HR:MN UCT
The system stopped reporting its status at the
Universal Coordinated Time (UCT) shown. Wait
for the system to complete building the part. The
system will automatically restart and display Build
Complete. It is then safe to remove the model.
Display Panel displays
Could Not Read
Cartridge
Remove cartridge and cycle power (see “Cycling
Power” on page 33); reload cartridge.
Try a different cartridge.
Display Panel displays
Load Failed
Retry with same cartridge.
Try a different cartridge.
Filament may be jammed in extrusion head (see
“Loss of Extrusion” on page 59).
Problem or error message Solution