User manual

APPENDIX 4 Q&A

For more details about Q&A, please visit our official website: www.eagleeyescctv.com/supp_QnA.aspx.

Question Answer

I can connect to this camera in my

house or office where it’s installed

with wireless network.

But when I leave my house or office, I

can’t connect to it from my mobile

phone (with 3G network), or other PC

(connected to Internet). Why?

You didn’t configure this camera to Internet, but only in LAN.

Please follow the steps in the advanced network setup guide to complete

network configurations, or it’s recommended for you to check with your

local installer or reseller for this service because it’s usually hard for a

person who doesn’t have network knowledge to set network

configurations.

My live images are not fluent. Why?

Image fluency could be affected by the local network upload bandwidth,

router efficiency, client network download bandwidth, complexity of live

view, and more.

To have better image fluency, select “CIF”; to have better image quality,

select “D1”.

The live video keeps flickering. Why?

Please try adjusting the power line frequency to “60 Hz” or “50 Hz” for the

camera.

For iPhone users, access the camera, and select “ ” on the top right

corner to enter IPCAM Configuration page. Then, go to “Advance Setup”

 “Camera” to change setting.

For access from Internet Explorer, log into the camera, and select

“Config.”  “Camera”  “Camera”.