Manual

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8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main
screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset
the printer name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore and configure
the printer settings and status or update the firmware with the IE or Firefox web browser.
This feature provides a user friendly setup interface and the capability to manage the printer
remotely over a network.
6. Troubleshooting
6.1. Common Problems
The following guide lists the most common problems that may be encountered when
operating this barcode printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does
not illuminate
* The power cord is not
properly connected.
Plug the power cord in printer and
outlet.
Switch the printer on.
-
The printer status
from DiagTool shows
“Head Open”.
* The printer carriage is
open.
* Please close the print carriage.
-
The printer status
from DiagTool shows
“Ribbon End Err.” Or
“Ribbon Encoder Err.”
* Running out of ribbon.
* The ribbon is installed
incorrectly.
Supply a new ribbon roll.
Please refer to the steps on section 3.2
to re-install the ribbon.
-
The printer status
from DiagTool shows
“Out of Paper”.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor
is not calibrated.
Supply a new label roll.
Please refer to the steps on section 3.3
to reinstall the label roll.
Calibrate the gap/black mark sensor.
-
The printer status
from DiagTool shows
“Paper Jam”.
* Gap/black mark sensor
is not set properly.
* Make sure label size is
set properly.
* Labels may be stuck
inside the printer
mechanism.
Calibrate the gap/black mark sensor.
Set label size correctly.