Datasheet

Chapter 8 Trouble Shooing
■ It is not recognized even if I connect this product. Or do not work justly.
○ Please! Check the state of power switch and the state of a power supply outlet.
○ Please! Check whether connection of the USB cable have been contact well.
○ Please! Check the setting of jumper of each hard disk which is set correctly.
○Please! Check whether there are not each IDE cable and an installation state (a master slave)
accident of HDD.
○ Please! Check device driver is installed for your OS.
○ If you connect this product via USB HUB, please connect it in an USB port of PC directly, and
test it again.
○ Please check the limitation of filing system and partition capacity according the OS which you
using.
■ “A disk management” screen cannot start in Windows 2000/XP.
○ You must be logged on as an administrator or a member of the Administrators group in order to
initialize hard disk at the system of WINDOWS 2000/XP.
■ Transfer speed is slow even if I have access to USB.
○ Please! Check whether the USB port is working at USB2.0 mode.
○ Please! Check whether it is connected to a port of USB1.1.
○ If you are using a USB HUB to PC, please confirm that HUB is an USB2.0 HUB.
○ When other USB device is connected to the PC at same time, there is the situation of transfer
speed becomes slow. Please take off other USB device.
○ Please! Check whether you use an USB cable which is came with this product.
■ Cannot use this product by specific software (a disk tool and backup software).
○ On specific software (Note1), cannot use this product.
Please use other software whether that case uses a hard disk of the normal deployment for a
PC.
Note1: About specifications of software, please check with software vender for detail.