User`s guide

Windows fails to boot with "NTLDR is missing" error message

Solution: Instructions on how to make Windows XP bootable if it reports "NTLDR is missing" after

being recovered with Acronis True Image OEM Quick Backup, can by found in the Acronis Support KB

article "Windows Fails to Boot With "NTLDR is missing" at http://kb.acronis.com/content/1759.

15.6 Other issues

Installation of Acronis True Image OEM Quick Backup makes shared folders inaccessible

To learn why local shared folders on the machine cannot be accessed after installation of Acronis

True Image OEM Quick Backup on this computer, see the Acronis Support KB article "Shared Folders

Cannot be Accessed after Installation of Acronis True Image" at http://kb.acronis.com/content/1554

(http://kb.acronis.com/content/1554).

Acronis True Image OEM Quick Backup does not find any hard disks in Windows

If the Acronis product reports that it has not found any hard disks in Windows, the issue is probably

in a third party software blocking access to the hard disks. For more details see the Acronis Support

KB article "Acronis Product Does Not Detect Hard Disks in Windows" at

http://kb.acronis.com/content/1515 (http://kb.acronis.com/content/1515).

Acronis True Image OEM Quick Backup and Windows BitLocker

To back up and recover the system encrypted with BitLocker you need to create a sector-by-sector

image after booting from Acronis rescue media. For more detailed information see the "Compatibility

of Acronis True Image with Windows Vista BitLocker" article at http://kb.acronis.com/content/1734

(http://kb.acronis.com/content/1734).

The standalone version of Acronis True Image OEM Quick Backup does not detect your hard

drive(s) or NIC card.

This is because the recovery environment does not have the appropriate drivers. The issue can be

solved as follows:

- Create Acronis System Report and request Acronis Customer Central

(http://www.acronis.com/support/) to provide you with an iso file of the rescue media that contains

the required drivers.

- Create a Windows-based recovery environment that includes the required drivers. See "Working

with Acronis True Image Plug-In for BartPE" at http://kb.acronis.com/content/1506

(http://kb.acronis.com/content/1506).

Partition analysis is accompanied by multiple "Failed to read from sector…" error messages

To resolve the issue, try running chkdsk and updating Acronis drivers. For more details see the

following Acronis Support KB article: "Multiple "Failed to read from sector..." Error Messages During

Partition Analysis" at http://kb.acronis.com/content/1514 (http://kb.acronis.com/content/1514).

The "Access denied" message appears when exploring a mounted image archive

Why you may get this message while trying to explore some folders in a mounted image and

solutions to this issue can be found through the following link to the Acronis Support KB article:

"When Trying to Explore Certain Folders of a Mounted Image Archive, Access Denied Message

Appears" at http://kb.acronis.com/content/1549 (http://kb.acronis.com/content/1549).