User`s guide

a. Click Start → All Programs, then find and open the "Accessories" folder.

b. Right-click on the "Command Prompt" item and select "Run as administrator".

c. Type the following command line in to the opened window:

net user administrator /active:yes

Take note that there is a space between "Administrator" and "/active:yes".

d. Log off the current account and log in to the “Administrator” account.

e. Try to install the application again.

If these solutions do not help, an AcronisSupport Knowledge base article may help you in

troubleshooting and resolving the issue. Just follow the steps in the appropriate scheme. See

Troubleshooting Installation Issues of Acronis Software

15.3 Backup and validation issues

1) When you get a problem with backup or validation, first of all make sure that you have the latest

build of Acronis True Image OEM Quick Backup. You can download it through your Acronis account.

This is because Acronis are continuously working on improving our products. The latest build may

contain bug fixes and provide enhanced hardware compatibility.

2) Errors encountered while backing up data or validating backup archives may be caused by hard

disk errors and/or bad sectors, so check the source and destination disks if you encounter an issue

when backing up or check the backup archive storage disk when validating a backup archive. To do

this, use the Windows chkdsk utility as follows:

- Go to the Command Prompt (Start → Run → cmd)

- Enter the following command: "chkdsk DISK: /r" (where DISK is the partition letter you need to

check, e.g. D:). Please note, that checking the C: drive may require you to reboot the PC.

3) The reason for errors may be defective RAM modules. To test the memory modules of your PC,

please download one of the archives depending on what media type you are going to use:

- memtest archive for diskette

- memtest archive for USB Flash drive

- memtest archive for CD

Unpack the archive and create bootable media with the memory test. Instructions on how to do it

can be found in README.txt in the archive.

4) Check whether this section contains a solution to your problem:

The RPC server is unavailable

When a backup task is supposed to run after starting a task manually, you get an error message:

Error #1722 - "The RPC server is unavailable". In such case try the solution provided in Acronis

Support KB article "RPC Server is Unavailable (Error Code: 1722)" by clicking the following link:

http://kb.acronis.com/content/1521.

Network backup issues

Instructions on how to troubleshoot issues with backing up to a network share in Windows can by

found in the Acronis Support KB article "Troubleshooting Network Backup Issues in Windows"

through the following link: http://kb.acronis.com/content/1684.