User manual

English
88
If any problems occure with your DIGITTRADE HIGH SECURITY HDD/SSD HS256S
please read the following checklist to find a solution.
If further technical support is required, please feel free to contact our support
team.
Problem Symptom Solution
The number pad is
inactive
keypad light is turned off Ensure that the USB
connector is firmly con-
nected to your comput-
er’s USB port. If you are
using Firewire, ensure
that the Firewire connec-
tor is firmly connected to
the computer’s Firewire
port.
“ERROR” LED lights up Ensure that a valid card
is inserted, and that the
card orientation is cor-
rect by inserting the card
with the contacts facing
down.
Authentication fails
“ERROR” LED lights up An incorrect PIN was
entered. Press the “ESC”
button to restart PIN
entry (max. 8 trials).
The drive cannot be
identified
no icon for the device is
shown on the computer
Ensure that the HS256S
is not connected to a
bus-powered USB hub
or a USB extension
cable. Please use the
delivered USB-Y-cable.
missing partition or
file system cannot be
detected
Please refer to Chapter
6 “Partitioning / Format-
ting”, p. 41 et seqq.
12. Troubleshooting