User`s guide

Backups to a mapped drive fail from time to time

Explanation of why saving an image to a mapped drive may sometimes fail and how to prevent this

can be found in the Acronis Support KB article "Saving an Image to a Mapped Drive from an Acronis

True Image Task Fails Sporadically" through the following link: http://kb.acronis.com/content/1545.

"Insert next volume" message when backing up to a USB flash drive

Acronis True Image OEM Quick Backup treats your USB flash drive as removable media. If it is

formatted in FAT32, the size of one file is limited to 4GB, so when your backup exceeds this size the

program automatically splits it into 4GB volumes and waits for insertion of the next media for the

next volume. Just click OK and the backup process will continue. Repeat this if the message is

displayed again until your backup finishes. For more detailed information see the Acronis Support KB

article "Acronis True Image Asks to Insert Next Volume When Backing Up to USB Flash Drive" at

http://kb.acronis.com/content/1805.

Issue with backing up an NTFS-compressed partition

Acronis True Image may fail to back up an NTFS-compressed partition due to some limitations on

working with such partitions. If it is possible, decompress the partition before backing it up. For more

detailed information, see the Acronis Support KB article "Acronis True Image Fails to Back Up a

Compressed Partition" available at http://kb.acronis.com/content/1811.

Acronis True Image OEM Quick Backup states that a backup is corrupted

Instructions on how to troubleshoot and resolve issues with corrupt backups can be found in the

Acronis Support KB article"Troubleshooting Issues with Corrupt Backups" available at

http://kb.acronis.com/content/1517.

Incremental backup files have large sizes

You find out that incremental backup files have sizes comparable with that of the full backup file. This

can have several causes. For more information and possible solutions see the Acronis Support KB

article "Acronis True Image Creates Large Incremental or Differential Backup Archives" available at

http://kb.acronis.com/content/2712.

15.4 Recovery issues

System and/or data recovery after a disaster is the most important operation performed with Acronis

True Image OEM Quick Backup. Indeed what's the value of a backup program that cannot recover

backed up data? If you have problems with recovery, try the following actions:

1) First of all make sure that you have the latest build of Acronis True Image OEM Quick Backup. You

can download it through your Acronis account.

2) If you recover the image from an external drive, try to copy that image to another storage and

retry recovery as the issue may be related to the hardware.

3) If you have tried recovery in Windows, boot to the rescue media and try the recovery procedure

once more.

4) If this is a data partition backup, you can try mounting it to recover at least some files and folders.

5) If the above suggestions have not helped to solve the problem, check whether this section gives a

solution to your problem.