Owner`s manual
Privacy Code Access Security (Code 350)
Privacy code access security is designed to block any dialing in attempts for security purposes if you are
ONLY using the PrivacyCall for Caller ID auto routing. This prevents those unknown callers from gaining
access to your phones by repeatedly dialing in and finding your private extension number. To enable
Privacy Code Access Security, use your phone in any port and PRESS ## then PRESS 350 hear
<Beep><Beep>. To disable this feature, PRESS 351 hear <Beep><Beep>. PrivacyCall defaults to Code
351 allowing dialing in access from all unknown callers who receive the main greeting.
Remote Access PIN
PrivacyCall can be remotely accessed if you install a PIN code using Program Code 0. To do this, enter
programming with # # hear <beep>, then enter 0, hear <beep>, then a four to six digit number
followed by *, hear <beep> <beep>. The PIN can only be installed locally not remotely.
To access programming remotely, call into the PrivacyCall and when you hear the Main Greeting, dial
# # then your PIN, hear <beep>. Once you hear this Beep, you are connected and you can make
changes as necessary. Note: If the number you are calling from is on the Invited Caller List, you will not
hear the Main Greeting and cannot access programming remotely. You will have to either call in blocked,
using *67 before you dial the number or from another number not on the Invited Caller List. Note also
that using *67 before you dial-in remotely will not allow you to connect to the unit if the phone line
service where the PrivacyCall is installed has Anonymous Call Rejection enabled. If you access the unit
frequently, do not add your calling phone number into the Invited Caller List.
Troubleshooting
Unit Stopped Working
Sometimes the electrical power goes off and on quickly or off completely from a power outage and the
unit tries to reboot but hangs in an intra-state mode. You may see ALL 4 lights on or just the Red light
on the left but the unit will not respond to dial commands. This indicates that the unit did not boot
properly due to power issues and you just need to unplug power from the unit, wait 30 seconds and re-
power the unit. The boot process will start and you will see the lights go left to right - Red, Green,
Green, Yellow, then back to just the Red light. If your home or office receives regular low voltage
blackouts, power surges or power outages consider purchasing a UPS backup power strip with surge
protection and line conditioning that can support 12 watts for about 15 minutes. This device can be
purchased separately at most electronics or office supply stores. If you already have one, connect the
PrivacyCall power adapter there to support it during power issues.
User Settings (Reset Code 99)
Sometimes you might forget your user settings, like port access codes and want to start over. You can
reset the PrivacyCall to factory settings with the Code 99. Just enter programming with # # hear
<beep> then 99 and hang-up. This will not erase your OGM’s or Caller Lists.
Dialing Monitor
You can monitor inbound calls by watching the Left Yellow light flash as your caller enters touch tones
during the outgoing message or any other time. It also can be used to show if the controller is receiving
the touch tones as you dial. If you ever lose the ability to get your phones to ring with an access code
entry or cannot enter programming, then this would be the first place to check. Just pick up the phone
and dial any number and watch the Yellow light flash with the dialing. If it doesn’t flash then the unit
needs repairing.
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