User`s guide

1 - 3DigiGate-700
™
for Windows
®
- User’s Guide
DigiGate-700
for Windows
™ ®
Before calling our Service Department, please have the following information available.
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DigiGate-700 Serial Number ______________.
On the label of your software diskette(s), CD-ROM, or in the
“Version” selection of the “Utility” menu.
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• The DigiGate-700 Software Version ______________.
In the “Version” selection of the “Utility” menu.
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• The System Controller Chip Version ______________.
In the “Version” selection of the “Utility” menu.
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• The Manufacturer and Model of your PC ______________, ______________.
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• The Total Memory (RAM) on your PC ______________.
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• A Printout of your DigiGate-700 System Setup
Select the Report button on the Main Menu, then the Misc
Reports tab and the Setup Info button to print the report
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• Accounting/Mgt. Software Name & Version, if Linked ______________, ______________.
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• The System Controller Serial Port (Com1…Com4) ______________.
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• Any other Serial Devices attached to your PC ______________, ______________.
(I.e. Mouse; Modem; Serial Printer; and the Serial Ports where they
are attached.)
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• Exactly what you did before the error occured ____________________________
_______________________________________________________________________________
_______________________________________________________________________________.
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• The entire error message you received ____________________________.
(a Print of the Screen if possible)
Additional Information for Remote Access or a Remote Site
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• The Headquarters and Remote Site modem’s Manufacturer ______________, ______________.
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• Modem Model Numbers ______________, ______________.
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• Modem Baud Rates ______________, ______________.
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• Modem Initialization Strings ______________, ______________.
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• Telephone Numbers to access each of them ______________, ______________.
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• Remote Access Software ______________.
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• Remote Access Logon & Password ______________, ______________.
What You Need When You Call the Service Department