Installation guide

Installation Troubleshooting

9.1 Troubleshooting the Storage Enclosure

This section presents symptoms of a failed device, the probable cause or causes

of the failure, and the action to take for correcting the failure. Much of the

corrective action calls for taking a device or devices off-line or for removing

power from the enclosure containing the failed device.

WARNING

Take all ESD and safety precautions when handling the devices, more

speciﬁcally, when taking a device off-line or when removing a device.

Failure to do so may damage the device.

Use the following basic steps for all troubleshooting that you perform for a disk

ISE in an SF-series storage enclosure, as it resides in a DECarray cabinet:

1. Inspect the ISE’s operator control panel (OCP). Is a Fault indicator lit? In

the case of an SF7x storage enclosure, press the Fault button and read the

error code.

2. Access the ISE in question. Gain access to the ISE’s various cables and

check that they are seated correctly.

3. Run DRVTST or DRVEXR on the ISE by using DUP.

4. According to the ﬁndings from the error codes and results from DUP, repair

or replace the ISE.

5. Run EVCXE or EVCXF conﬁguration programs.

6. Verify the repair or replacement of the ISE with DRVTST and DRVEXR

under DUP.

7. Return the system to the user.

9–2 Installation Troubleshooting