Installation guide

7–2 Installation Troubleshooting

7.1 Troubleshooting the SF72 Storage Enclosure

This section presents symptoms of a failed device, the probable cause or

causes of the failure, and the corrective action to take for correcting the

failure. Much of the corrective action calls either for taking a device or

devices off-line or for removing power from the enclosure containing the

failed device.

WARNING

Take all ESD and safety precautions when handling the devices,

more speciﬁcally, when taking a device off-line or when removing

a device. Failure to do so will damage the device.

Use the following basic steps for all troubleshooting that you perform for

the RF72 disk ISE in an SF72 storage enclosure, as it resides in an SF200

storage array:

1. Inspect the ISE’s operator control panel (OCP). Is a Fault indicator

lit? If so, press the Fault button and read the error code.

2. Access the ISE in question. Open the front or rear of the SF72

enclosure and gain access to the ISE’s various cables and check that

they are seated correctly.

3. Run various tests on the ISE by using DUP.

4. According to the ﬁndings from the error codes and results from DUP,

repair or replace the ISE.

5. Run EVCXE conﬁguration programs, EVCXF conﬁguration programs,

or both.

6. Verify the repair or replacement of the ISE with DRVTST and

DRVEXR under DUP.

7. Return the system to the user.