User`s guide

Problem Solving and Troubleshooting
11-12
Problem Possible Cause Action
Color monitor displaying
monochrome.
Server was turned on
before the monitor was
turned on.
Turn off the server, turn on the monitor,
then turn the server back on.
Monitor fails to switch to
high-resolution mode.
Appropriate high-
resolution video drivers
are not installed or
incorrectly installed.
Correctly install all appropriate high-
resolution video drivers. Refer to the
documentation supplied with your
monitor.
CD-ROM Troubleshooting
Problem Possible Cause Action
Cannot access the CD-
ROM drive. Error
message reading drive x.
Device drivers not
installed.
No disk in the CD-ROM
drive.
Incorrect SCSI ID
assigned.
Tray open.
Install correct device drivers.
Insert a disk.
Make sure correct SCSI ID is
assigned. Refer to Chapter 7.
Close the tray.
Power is on but indicator
shows no activity.
No disc or tray is open.
Check cable connections.
Insert a disk and close the tray.
Make sure cables are correctly
connected.
Disk is spinning but drive
is idle.
Application software not
running.
Run application software.