User`s guide

Problem Solving and Troubleshooting
11-6
Problem Possible Cause Action
No response to keyboard
commands.
Keyboard might be
password protected by a
local or remote control
program.
Keyboard is not
connected.
Keyboard is connected to
the mouse port.
Keyboard failed.
Enter the keyboard password.
Power down the server and connect
the keyboard.
Power down the server and connect
the keyboard to the keyboard port.
Replace keyboard or contact your
Digital service representative.
No response to mouse
commands.
Mouse might be password
protected by a local or
remote control program.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse trackball dirty.
Mouse failed.
Enter the keyboard and mouse
password.
Power down the server and connect
the mouse.
Power down the server and connect
the mouse to the mouse port.
Install the appropriate mouse driver.
Clean trackball.
Replace mouse or contact your Digital
service representative.
Server operates correctly
but application software
does not.
Application software
installed incorrectly.
Having external cache
enabled causes conflict
with application software.
Refer to your application software
documentation.
Run the SCU and disable external
cache. Refer to Chapter 3 and
Appendix C.